Duties and Responsibilities:
Dispatches calls for emergency roadside assistance to fleet personnel telephone or electronically in accordance with established guidelines.
Receives and manages calls relate to emergency and/or commercial road service utilizing a computer-aided call processing system.
Performs geographical location spotting, map reading and provides detailed instructions in determining member/customer location.
Monitors dispatched calls and takes action to resolve and correct service problems or potential problems.
Handles driver/customer escalations in accordance with established procedures.
Provides explanations to customers, as needed. Reports and documents any service issues.
Accepts payment from members/customers as appropriate.
Reconciles and resolves accounts payables/accounts receivables
Maintains related records and files.
Analyzing and resolving customer service problems
Effectively manage ETAs (Estimated Time of Arrivals) to ensure the provision of timely customer service
Manage and organize fleet service trucks maintenance and/or repairs.
Qualifications:
Excellent written and verbal communication
Ability to meet and exceed challenging goals
Positive Attitude and willingness to succeed
Work in a fast-paced environment
MUST be a Team-player
Excellent Problem-solving skills
Willingness and ability to work irregular hours, weekends and/or holidays.
Customer service experience
Benefits & Perks:
Hourly Wage + Bonus
Career Advancement
Health Insurance; Dental/Vision
2 Weeks paid vacation Vacation
Holiday Pay
Expense Reimbursement