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Fleet Dispatcher

Midas of Western Detroit Suburbs

Fleet Dispatcher

Livonia, MI
Full Time
Paid
  • Responsibilities

    Duties and Responsibilities:

    Dispatches calls for emergency roadside assistance to fleet personnel telephone or electronically in accordance with established guidelines.

    Receives and manages calls relate to emergency and/or commercial road service utilizing a computer-aided call processing system.

    Performs geographical location spotting, map reading and provides detailed instructions in determining member/customer location.

    Monitors dispatched calls and takes action to resolve and correct service problems or potential problems.

    Handles driver/customer escalations in accordance with established procedures.

    Provides explanations to customers, as needed. Reports and documents any service issues.

    Accepts payment from members/customers as appropriate.

    Reconciles and resolves accounts payables/accounts receivables

    Maintains related records and files.

    Analyzing and resolving customer service problems

    Effectively manage ETAs (Estimated Time of Arrivals) to ensure the provision of timely customer service

    Manage and organize fleet service trucks maintenance and/or repairs.

    Qualifications:

    Excellent written and verbal communication

    Ability to meet and exceed challenging goals

    Positive Attitude and willingness to succeed

    Work in a fast-paced environment

    MUST be a Team-player

    Excellent Problem-solving skills

    Willingness and ability to work irregular hours, weekends and/or holidays.

    Customer service experience

    Benefits & Perks:

    Hourly Wage + Bonus

    Career Advancement

    Health Insurance; Dental/Vision

    2 Weeks paid vacation Vacation

    Holiday Pay

    Expense Reimbursement