Automotive Service Manager
ARNAZ Automotive, Inc. is a locally owned aftermarket automotive dealer who serves retail locations throughout the state. We are adding individuals to our team that believes in getting paid for work done. A highly motivated self-starter that enjoys solving problems, has a passion for providing outstanding customer service, and the desire to make a difference.
We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.
Responsibilities/Duties:
Deliver exceptional customer service while listening and consulting customers
Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
Deliver and discuss pricing estimates with customers as well as promoting shop service specials
Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
Meet or exceed store goals and performance levels in sales, customer service levels, and productivity.
Lead/manage a team of 6 or more service technicians in an efficient and productive manner
Manage store reputation and overall customer service/satisfaction levels
Manage day-to-day operations, escalate/resolve issues, provide documentation and feedback.
Manage staff needs including scheduling, recruiting, interviewing, hiring/firing, etc.
Requirements/Qualifications:
Minimum 2+ years of store or service manager experience
Some knowledge in automotive service/products or related industry
Successful track record of meeting sales targets, and account performance
Advanced written, verbal and presentation communication skills
Leadership ability Team-building skills
Ability to work a flexible retail schedule including weekends, evenings and holidays
Valid driver’s license
Automotive Service Manager Benefits & Perks
Health Insurance; Dental/Vision
Paid Vacation: 2-3 weeks
Holiday & Sick Pay
Expense Reimbursement
Guaranteed salary + Performance bonus
Career Advancement