Job Description

Job ID: 169716

The selected candidate will support company's Customer Experience (CX) group by managing the day to day operation of company's Voice of the Customer program. The objective of the program is to develop processes that enable internal operational teams to act on customer feedback (e.g. survey data) and operational data that drive business improvements and improvements to the customers experience.

Requirements:

• Customer Experience and Voice of the Customer strategy experience (e.g. Close the Loop Processes)
• The ability to develop strategies that tie to client and organization goals; and translate those strategies into compelling presentations and process flows
• Familiarity working with customer data
• Strong project management skill set and expertise in different different project management approaches
• Excellent public speaking and presentation skills for all levels of audience

Desired Skills/Attributes

• PMP certification
• Scrum Master
• MBA preferred

Company Description

MIDCOM is an innovative provider of IT, Technical, Engineering and Professional Services. For over 37 years, our diverse and expert service, talent, and advanced technologies have allowed us and our partners to win, deliver, and complete mission critical programs and initiatives within the Aerospace and Defense Sector. MIDCOM has current long standing national contracts with the major Aerospace, Defense, High Technology and Cyber Security agencies and Prime Contractors. Aerospace has been the primary focus of MIDCOM’s business for over 37 years and we have an in depth understanding of the skill sets, experience, and controls needed to operate in this industry with unparalleled success. Our employees work with us over the years and through changing economies because we treat them fairly and with respect. Midcom is proud to become a Cenergy company. To learn more about Cenergy, please visit www.cenergyintl.com