Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Service Representative

Midway Car Rental

Customer Service Representative

Santa Monica, CA +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    Midway's growth is exciting and we are seeking a highly motivated, enthusiastic, and detail-oriented Customer Service Representative - Management Assistant that expresses an energetic personality to mirror our Exotic, Luxury and Standard vehicle fleet and Customer Service. With Midway Car Rental's continued growth, the individual must be zealous in personal growth within the company and be a valuable asset to the company's growth.

    RESPONSIBILITIES:

    • Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
    • Understand the Ins and Outs of the business with an ownership attitude.
    • Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
    • Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
    • Assist customers by effectively responding to or resolving customer service issues.
    • Maintain a professional appearance in both personal dress and office cleanliness.
    • Perform other customer-related duties to ensure our service exceeds customer expectations.
    • Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
    • Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

    REQUIREMENTS:

    • 1-2 years of customer service experience
    • 6+ months of sales experience
    • Require strong English communication skills, both verbal and written
    • Extremely high energy level
    • Available to work nights, weekends, and holidays
    • Passion for automobiles and working with the public
    • Great at multi-tasking
    • Attention to detail and organized
    • Pass background, inclusive of Pre-Employment Drug Test
    • Clean driving record (no more than one violation, DUI, reckless driving, or any other serious driving offenses in the last 3 years)
    • COVID Vaccination preferred

    COMPANY BENEFITS:

    • Paid Holidays, Vacations and Sick Days Off
    • Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
    • 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment

    Company Description

    Midway Car Rental is the largest independently owned car rental company in Los Angeles. Since 1972, Midway has been serving the Southern California market with emphasis on the greater Los Angeles area. We have developed an award-winning brand based on unparalleled service, an amazing fleet of cars, a personalized approach, and a team that is passionate about everything we do. Midway was founded on the values of relationships and personalized service. We are always striving to exceed the needs of our clients and continuously raise the bar for service, always saying “Yes.”

  • Locations
    Santa Monica, CA • Los Angeles, CA