Job Description

ABOUT MIDWEST TAPE: 

About Midwest Tape: Midwest Tape is a library-dedicated full-service media distributor providing physical and digital media to thousands of libraries across North America. We are strong believers in continually innovating to better serve our customers and deliver the best experience possible for the staff and patrons of public libraries. Our International Headquarters is located in Holland, Ohio at the facility that we built in 2016, to house our distribution center and support teams for Midwest Tape, hoopla digital, the fastest growing app serving libraries and Dreamscape Publishing, the Library-First publisher of Audiobooks and Video. As we build our team to support the ongoing growth of our business, we are looking for enthusiastic team players dedicated to delivering best-in-class service for our library customers and their patrons.

POSITION SUMMARY:

Handle all the new format setups, cataloging setups, the day to day calls from processing customers, returns, creation of quotes, as well as troubleshooting any questions or issues that arise from the processing department.   

PRIMARY DUTIES AND RESPONSIBILITIES:

To perform this position successfully, an individual must fulfill the knowledge, skill, and/or ability requirements listed below.

1. Answer customers' questions about products, prices, availability, product uses, and services.
2. Provide customers with product samples and quotes.
3. Identify customer specific needs and recommend the best total solution for that customer.
4. Consult with clients after sales or contract signings in order to resolve problems and to provide ongoing support.

SKILLS:

• Must be detail oriented, accurate and have excellent organization and excellent follow-up skills.
• Must possess good judgment and decision making abilities.  Must be able to consider the relative costs and benefits of potential actions to choose the most appropriate decision.
• Must have good phone skills and be experienced engaging customers via telephone and web conference calls
• Knowledge of proper grammar, spelling, and punctuation.
• Must be able to work independently while being an active member of a team.
• Basic Computer skills, including Microsoft Office.
• Have the ability to read and interpret documents such as policy and operating manuals
• Must be an active listener - Giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.

PREFERRED EDUCATION REQUIREMENTS: 

NOTE:   POSSESSION OF A High School Diploma or equivalent is required for all new hires in all positions

• College education in related field

PREFERRED EXPERIENCE:

• 2 years previous inside sales experience

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to walk or stand frequently for short periods of time.
• Ability to regularly sit for extended periods of time.
• Ability to occasionally bend, twist, stoop, and crouch. 
• Ability to regularly lift and/or move up to ten (10) pounds.
• Ability to perform repetitive type tasks

Must be able to view computer screen for long periods of time daily.