Job Description

MightyNexus is looking to hire an experienced customer success manager for our client MoEngage, one of the top 5 mobile engagement marketing platforms in the world. This is an excellent opportunity to join a high growth company and work with high performance teams.

CUSTOMER SUCCESS MANAGER

Customer Success Manager is a dedicated role to handle multiple project implementations and act as a customer success partner with one of the largest MoEngage’s clients in the finance domain.

SKILLS AND REQUIREMENTS

• 5+ years experience in supporting complex enterprise customers with marketing technology solutions (email, push, SMS) or closely related solutions with understanding of technical, product and marketing disciplines

• Has a strategic mindset and ability to make sense of complex business needs

• Based on the East Coast, United States

• Exceptional project management and organizational skills - especially in coordinating meetings and follow ups with global stakeholders across multiple time zones and disciplines

• Understanding of roles and responsibilities within technical organizations to understand who does what at a high level to involve the right people

• Exceptional attention to detail - working with a customer in a highly regulated environment

• Ability to understand customer requirements and see how MoEngage can add value to solve problems.

• Comfortable with communicating with all levels of team members internally and externally from C level executives to individual contributors

• The ability to collaborate and build strong relationships with customers

• Previous experience in Customer Success or Support Engineer role for a SaaS company is a plus

• SaaS and B2B experience is a must

RESPONSIBILITIES

• You will be the main point of contact for MoEngage for a large financial customer and their team members

• Monitor customer health, satisfaction, expansion opportunities, risks and escalations

• Augment the MoEngage team members supporting the customer to ensure timely response and interpretation of solutions

• Coordinate calls between marketing, product and engineering teams

• Have an understanding of steps to create product requirement documents

• Keep up to date and establish deep knowledge of MoEngage’s solutions and product

• Help customers achieve their objectives by working with MoEngage internal teams delivering timely technical guidance, enablement and best practices materials

• Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption

• Be the voice of the customer when engaging with internal teams

• Project manage different projects between MoEngage and our account

ABOUT MOENGAGE

MoEngage is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalized and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at the intersection of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.

In just six years since inception, MoEngage is working with leading enterprise and mid-market brands across e-commerce, entertainment, travel, publishing and banking. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru. MoEngage is recognized by Gartner, Forrester, and G2 Crowd.

MoEngage has also been growing consistently through tough years like 2020 keeping our team at the center of our values, something Battery Ventures recognized by listing MoEngage as one of the top 25 Cloud Companies to work for during the pandemic.

Company Description

MightyNexus is a premium technology consulting & staffing partner to several multi national companies as well hyper-growth startups. Our Hiring Strategy: We have strong relationships with student organizations in top research universities in the US. We also work with top coding bootcamps. All of our engineers have experience in building & maintaining production ready web, mobile, & data applications. Our founders have 30+ cumulative years of industry experience and we are architects and engineers by profession. For candidates: We pride in identifying top-notch talent and connecting you with right opportunities that help you grow in your career, develop your skillset, & give you the right work-life balance. Whether you are a student looking for your first job or a technology veteran with several years of coding experience, we can work with you to identify the right opportunity that will offer you career growth & financial happiness.