Job Description

OVERVIEW: The Office Manager will be responsible for performing a wide range of administrative, office support, and facilities management activities in support of a small office.

ESSENTIAL JOB RESPONSIBILITIES/FUNCTIONS:

· Maintain customer relations/customer service including on the phone and in office and customer follow-up

· Data entry that includes but is not limited to entering orders, invoicing, price sheets, spreadsheets, and other special projects

· Schedule and dispatch plumbers to jobs

· Write quotes

· Set up appointments for delivery

· Accounts receivable, account payable, and vendor payment management

· Locate, procure, and maintain product inventory for orders that are placed based on request of plumber

· Complete the payroll and union paperwork

· Track preventative maintenance on company equipment

· Lead the marketing activities of the office both in print and social media

· Track and communicate company metrics

· Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards

· Complete special projects as assigned

COMPETENCIES:

· Demonstrate the highest integrity both personally and professionally.

· Provide excellent written and verbal communications skills.

· Capable of working with peers and associates from other departments and shifts in a proactive and constructive manner.

· Ability to handle multiple jobs, simultaneous projects in a fast-paced environment meeting timelines and deadlines

· Ability to prioritize, multi task, and shift priorities as necessary

· Knowledge of MS Office software including Excel, Word, PowerPoint

QUALIFICATIONS:

· High School Diploma is required, Associates or Bachelor’s Degree is preferred

· At least 2 years of experience in an office or administrative support role

· Professional, positive personality and demeanor

· Excellent customer service

· Detail oriented, able to multi-task effectively and work well under deadlines

· Proficient with MS Office - Excel, Word, PowerPoint and Outlook

· Proficient in QuickBooks