Job Description
The Customer Service Representative will help generate business for Mike's Mobile, Inc. in Sacramento, CA. Mike's Mobile is a home improvement business and has experienced explosive growth over the past five years, and is ultimately looking for a customer service and scheduling superstar who can work well within a team.
We are hiring for two positions with the following schedules:
PLEASE NOTE: THE ASSESSMENT IS REQUIRED FOR A COMPLETED APPLICATION
RESPONSIBILITIES AND DUTIES
The Customer Service Representative's core functions will be to:
- Schedule technician's appointments & optimize their work day
- Speak with customers and set appointments with leads developed internally by the marketing team.
- Proactively deal with escalated customer service issues
- Working closely with the customer service team to qualify leads, setup appointments and grow the pipeline for the entire organization.
QUALIFICATIONS AND SKILLS
- High school or GED (college degree a plus)
- 1-2 years of customer service experience
- 1-2 years of scheduling experience
- Solid computer experience and skills
- Excellent written and verbal communication skills
- Strong work ethic, initiative, positive attitude & high energy
- Openness to learn & willingness to try anything
- Willingness to think outside of the box & tackle complex problems
- Understanding of the home service industry is a plus
- Experience working with an online CRM a plus (Dynamics, Jobber, etc.)
- Persistence to overcome obstacles and achieve quotas
- Strong leadership experience in school, work or any organization
FULL BENEFITS (AFTER 90 DAYS)
- Medical
- Dental
- Vision
- Life Insurance
- Paid Time Off
- 401k Matching
Job Type: Full-time
Pay: $15.00 - $18.00 per hour