Job Description

ADDITIONAL RESPONSIBILITIES WILL INCLUDE, BUT NOT BE LIMITED TO:

• Provide leadership to a team of 20+ associates and promote team-oriented, positive, supportive atmosphere
• Manage day to day activities of our Client Coordinators
• Maintain world class customer service standards
• Monitor and evaluate customer service performance data and trends
• Enhance scripts and ensure team has knowledge and skills to answer customer inquiries, requests for support or problems quickly and effectively
• Conduct weekly development meetings with leads
• Set and monitor schedules for all team members

STATUS: Full-time, salaried

TRAVEL: N/A

HOURS: Will require flexibility and occasional weekends

LOCATION: Omaha, NE

COMPENSATION: Highly competitive

Qualifications

TO BE CONSIDERED FOR THIS OPPORTUNITY CANDIDATES MUST MEET THE FOLLOWING REQUIREMENTS:

• Minimum of 2 years professional experience in a management role
• Successful experience managing people and positively influencing others to achieve results that are in the best interest of the organization
• Exceptional customer first attitude
• Outstanding leadership and communication skills
• Ability to adapt to new technology
• Ability to foster teamwork – work cooperatively and effectively with others to resolve problems and make effective decisions

Additional Information

BENEFITS INCLUDE:

• Medical, dental, vision, disability and life insurance
• Unlimited PTO
• Paid holidays
• 401k retirement plan with immediate vesting and company safe harbor matching
• Career advancement opportunities
• EXCEPTIONAL work environment!

All potential employees of Milan will be required to successfully pass a pre-employment background check prior to employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Equal Opportunity Employer