Job Description

ADR CORDINATOR: ABOUT THE JOB

The ADR Support Coordinator handles customer and neutral inquiries in a timely, courteous, and efficient manner. Expertly uses all available resources to reach solutions and provides consistent follow-up until resolution is made while keeping the team informed.

MILES MEDIATION & ARBITRATION: ABOUT US

Miles Mediation & Arbitration is one of the largest ADR providers in the country, with offices in Atlanta, Savannah, Charlotte, Nashville, and Jacksonville. We provide a comprehensive array of dispute management services aimed at helping clients manage their disputes on their own terms as much as possible. Whether through arbitration, mediation, or various types of claim evaluation or dispute facilitation, our clients typically come to us seeking to take control of their disputes in a welcoming environment.

HOW WE WORK:

This is a hybrid remote job located in Atlanta, GA.

DUTIES AND RESPONSIBILITIES:

·        Promptly responding to customer and neutral queries via email, live chat, video, phone, and social media channels; specifically handles 2-week reminder emails and headcount emails.

·        Contacting customers and neutrals to give them accurate feedback on the progress of their inquiries

·        Providing outstanding customer and neutral service; maintaining a polite, helpful, and professional manner at all times

·        Liaising with colleagues or supervisors to find the best solutions to customers’ and neutrals’ issues

·        Identifying common problems and escalating them to management, along with possible suggestions for improvement; sharing customer and neutral feedback with colleagues and other departments so that services can be improved

·        Respecting client and neutral confidentiality at all times

·        Carrying out clerical duties such as answering phone calls and responding to emails

·        Monitor, complete, and assign tasks accordingly in NetSuite

·        Provide coverage for teammates while on PTO

·        Performs other related duties as assigned by management

QUALIFICATIONS:

·        Completed associates or bachelor’s degree (Preferred)

·        2-3 years customer service experience; legal experience helpful

·        Other skills required:

o   Proficient with Outlook, Slack, Zoom, Dropbox, Experience with NetSuite Desirable

OUR BENEFITS:

·        Medical/Dental/Vision Insurance

·        Generous paid holidays and time off

·        Company matched 401K

·        Basic term life/AD&D Short-term disability

·        Flexible Spending Account

·        Employee assistance program

·        A team of dedicated employees who make working at Miles Mediation & Arbitration, LLC fun and rewarding