Job Description

A TYPICAL DAY AS A MILES' SOFTWARE SUPPORT:

• CREATING HAPPY CUSTOMERS by providing exceptional customer service
• TROUBLESHOOTING & RECREATING SOFTWARE ISSUES reported by customers
• DOCUMENTATION of all necessary information related to customer issues and requests
• COMMUNICATION & Clear Explanation of details relating to an issue with the clients and team members
• CONTINUOUS PRIORITIZATION of managing your own work
• SOFTWARE QA TESTING of bugs, minor updates, and small projects

REQUIRED:

• Education & Experience: Associate’s Degree or higher in a related field and/or equivalent practical experience with at least 1-2 years of experience working in a professional environment and Customer Service experience
• Passionate & Avid User of Technology (Business Software, Websites, Mobile Apps)
• Excellent Communication & Time Management skills
• Detailed Oriented & Strong Analytical skills
• Cooperative Team Player with Excellent Interpersonal skills
• Intermediate Use & Knowledge of Microsoft Office and/or G-Suite (Google)

PREFERRED (ANY OR ALL ARE A PLUS):

• Business Process Analysis/Understanding
• Technical / Professional Writing
• Familiarity with web applications

Additional Information

LEARN MORE & APPLY AT WWW.MILESTECHNOLOGIES.COM/CAREERS

A MESSAGE RE CORONAVIRUS (COVID-19):

We’re Committed to Always Hiring Great People and to ensure the safety of our candidates and employees we will be conducting all interviews remotely. If you are hired during this time you will have the opportunity to work remotely. After Covid-19 restrictions are lifted, remote work may continue to be an option for you in this role. This can be discussed during the interview process.  If you have any questions, don't hesitate to call us at 856-793-3873