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Product Specialist

Milestone

Product Specialist

Shelton, CT
Paid
  • Responsibilities

    Milestone Inc (www.milestonesci.com)is a recognized leader in the field of microwave sample preparation, microwave extraction, direct mercury analysis and other products for analytical and synthetic chemists. We have a technical field sales team located throughout the US, with management and support personnel based in our Shelton, CT headquarters.

    We are currently seeking a highly-motivated, knowledgeable, and friendly product specialist/manager to join our team in our Shelton, CT office. In this role, you will deliver exceptional customer service, answering all customer questions and concerns regarding our products and helping them make the most informed buying choice possible. You will demonstrate your technical knowledge of our various product options in a friendly and helpful manner, treat potential customers with the utmost respect, and follow up with them, making every effort to complete the sale in a professional manner. You will be responsible for all facets of the assigned product line including sales support, training, marketing support, client support and loyalty, as well as working closely departmentally with both the broad team here at headquarters as well as with the team in Europe.

    The ideal candidate will have ideally worked as a product specialist or as a laboratory manager, and have the ability to grow to into a larger management role.

     

    SPECIFIC FUNCTIONS OF THIS ROLE INCLUDE:

    • Act as primary lead on all pre-sales application activities
    • Ownership of the assigned product lines with regards to sales activity and growth
    • Understand product functionality accurately and completely
    • Accurately communicate all technical specifications
    • Continuously expand knowledge of our product line
    • Log all customer contacts including contact information for follow-up
    • Offer related products and services to new customers
    • Perform on-site demo and/or Webex presentations
    • Conduct product and sales trainings to Sales and Service Teams
    • Conduct seminars, write abstracts and create presentations for prospective and existing customers
    • Monitor competitor’s pricing and key specifications to educate sales team
    • Provide support for marketing collaterals, advertising materials, marketing campaigns, tradeshows and other promotional activities.
    • Support marketing team in developing sales and marketing strategies for profitability.
    • Maintain complete documentations for all product related activities, including archiving and organization
    • Work with operations to coordinate logistics regarding instrument and laboratory upkeep.

     

    CANDIDATES SHOULD POSSESS THE FOLLOWING:

    • Bachelor’s Degree in Chemistry
    • Previous work experience as a scientist or analytical chemist, laboratory technician/manager
    • Strong customer facing skills
    • Able to work cooperatively as part of a team
    • Desire to continue to develop skills and knowledge
    • Excellent communication skills, both written and verbal, both with specialized and non-technical audiences
    • Articulate and well-spoken with excellent phone and email etiquette
    • Strong work ethic, self-motivated

      

    The Milestone team brings together a vision for the future of science, a passion for technology and knowledge of applications with the ultimate goal of helping chemists with research and quality control.

    We are a small and focused entrepreneurial company with a team comprised of dynamic and talented team players who have mastered collaboration, and approach every challenge and opportunity as a unified team. As the company grows, so do the opportunities for each team member to learn, prosper, and advance their career with us.

    We are currently looking for committed, driven, and innovative people to join our growing team. If you are interested, please view our openings on our career page and apply.