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Field Support Specialist - New England Region

Milestone

Field Support Specialist - New England Region

Shelton, CT
Paid
  • Responsibilities

    Milestone is a market leader in sample preparation for Digestion, Extraction, in Cannabis analysis and extraction and in Direct Mercury Analysis. We are looking for a Field Support Specialist to provide comprehensive after-sales service and support to our customers. The duties are diverse and so require a comprehensive skillset.

    THESE DUTIES INCLUDE: 

    • Installing new devices
    • Performing IQ/OQ certifications
    • Comprehensive customer training
    • Preventative maintenance services
    • Repair services
    • Applications & Technical support
    • Sales support for demonstrations and trade shows
    • Accurate reporting of services provided and timely processing of all paperwork including work orders

     

    REQUIREMENTS FOR THIS POSITION ARE:

    • A degree in engineering or chemistry
    • A strong mechanical/electrical aptitude
    • 2+ years’ service experience either in-house or in the field
    • Professional in both manner and appearance
    • Excellent communication and troubleshooting skills
    • Self-starter
    • Enjoy travel
    • Take pride in providing quality support to your customers

     

    SKILLS THAT PROVIDE ADDED VALUE ARE: 

    • Experience working in an analytical environment
    • Experience servicing analytical devices
    • Experience in analytical method/application development
    • Track record of providing quality customer service

     

    THE PRIMARY REGION IS NEW ENGLAND WITH 85% OF YOUR INSTALL BASE IN CT, MA & NY. However, you must be ready, willing, and able to travel throughout the U.S. to support other regions and receive on-going training at our headquarters in Shelton, CT from time to time.

     

    Milestone will treat you with respect and provide you with all that you need to perform your responsibilities. Including training, equipment, technical support, and a competitive compensation package with benefits. It is then up to you to provide the quality support our customers have come to expect.  

     

    The Milestone team brings together a vision for the future of science, a passion for technology and knowledge of applications with the ultimate goal of helping chemists with research and quality control.

    We are a small and focused entrepreneurial company with a team comprised of dynamic and talented team players who have mastered collaboration and approach every challenge and opportunity as a unified team. As the company grows, so do the opportunities for each team member to learn, prosper, and advance their career with us.

    We are currently looking for committed, driven, and innovative people to join our growing team. If you are interested, please view our openings on our career page and apply.