Qualifications
Education
High school diploma or the equivalent.
Licenses
Driver's License
Specialized
Working well, side by side, in a fast paced team environment Exceptional Customer-Facing Skills Strict attention to detail Accurate and responsible money-handling Solid Keyboarding Skills Multi-Tasking in a fast paced environment
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Physical Requirements
Surroundings
spend time indoors in air-conditioned areas.
Sitting
infrequently
Standing
on a regular basis
Walking
infrequently
Bending, twisting and/or stooping
infrequently
Lifting
10 lbs to 25 lbs
over 50 lbs
infrequently
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
infrequently
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
Adhere to procedures for timely and proficient dealing of warranty claim paperwork policy and procedures.
Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
Finalize repair orders for warranty, customer paid, and internal repair.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be polite and friendly and greet customers and fellow associates promptly.
Conduct telephone transactions courteously, and quickly.
Provide excellent customer service for all customers whether external and internal
Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
Accurately maintain and account for all transactions and monies collected throughout the shift and complete a cashier's check out report at shifts end.
Learn from mistakes and determine how to avoid future repeat mistakes.
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