Job Description

GENERAL DESCRIPTION:

Mindoula’s teams of case and care managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success. Mindoula expects to expand rapidly across multiple business lines in multiple states and is seeking an experienced Outreach & Engagement Care Manager.

This Outreach and Engagement Care Manager will have top-notch communication and customer service skills, an exceedingly pleasant phone manner, the ability to work as part of a team as well as independently, and a high degree of professionalism. Comfort in speaking to people with behavioral health needs and Crisis Intervention training is a must. The candidate will have experience in assessing risk and triaging patients to various levels of care according to stated needs and validated assessments including the M3 and Columbia Suicide Risk Scale. The candidate will also be extremely organized, self-motivated, and at ease with a variety of computer programs including electronic health records and G-suite.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to eligible individuals with disabilities to perform the essential functions.

Essential Functions:

• Provide appropriate education about Mindoula’s Collaborative Care Program and be able to answer questions regarding cost, insurance, and eligibility.

• For eligible patients, following agreement of enrollment, scheduling of intakes with Intake Behavioral Health Care Managers.

• Evaluate the behavioral health needs of a patient via validated assessments and interview questions and assess risk for self-harm.

• Encourage patients to express feelings and discuss their behavioral health struggles and needs.

• Produce high quality documentation that enables the patients to receive the best treatment possible.

• Prepare and maintain all required records, reports, paperwork, and patients’ diagnostic records, maintaining confidentiality of patients at all times.

• Accurately complete all case notes in a professional, timely manner.

• Enter data into multiple locations in a timely manner without error.

• Uphold professional standards as a representative of Mindoula Health.

• Improve our program and work environment through constructive suggestions and show each patient respect and compassion without crossing therapeutic boundaries, infringing on ethical standards, or being drawn into unethical situations.

• Work as part of the clinical team; promote teamwork and unity.

• Use clear and accurate communication skills (both verbal and written) to communicate with patients over the phone and through email.

• Respond positively to supervision and to recommendations for improved performance.

• Work under high stress with multiple priorities while maintaining the ability to respond to patients and their support systems in a healthy manner.

• Relate to patients in a nonthreatening manner that is not rude, impersonal, or degrading to the patient

Salary for this position will be a combination of base and variable compensation based on achieving specific metrics.

PLEASE NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

EDUCATION & WORK EXPERIENCE:

• Bachelor’s degree in psychology, social work, or other applicable behavioral health discipline from an accredited college or university is required.

• One to two years of experience in the behavioral health field and/or healthcare environment.

• Customer service experience.

• Crisis Intervention Training /Crisis Training

• Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides etc.), and Excel

• Strong data entry experience

• Work experience with an EHR and ability to work with multiple EHRs simultaneously.

• Data entry/Database management.

• Experience with health information management/data.

SKILLS REQUIRED:

• Knowledge of medical and health terminology.

• Relentless about prioritizing and following through on assigned tasks independently.

• Superior time management and organization to complete daily tasks by the end of each day

• Proficiency in navigating the Internet.

• Proficient in Microsoft Excel skills including edit, search, sort/filter, format using already created pivot tables to locate information.

• Proficient in Data entry/database management experience with Microsoft Excel and other systems/applications.

• Compliance: Ensures care is delivered according to applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperate fully with all organizational investigations and proceedings. Ensuring health information management requirements are met.

• Ability to exercise strict confidentiality and sound judgment with respect to sensitive patient information, maintaining the integrity of patient records at all times.

• Relationship Management: develop, maintain, and strengthen partnerships with others inside or outside the organization.

• Problem Solving: Identifies needs and takes independent action to implement change when and where it is needed; results oriented. Ability to plan, organize, manage time, and prioritize multiple tasks and assignments. Use effective follow through.

• Communication: Excellent listening, verbal and written communication skills. Clearly and accurately, relaying information to staff, business partners, stakeholders, and patients.

• Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

• Ability to provide case management in routine and crisis situations.

• Excellent attention to detail and organizational skills.

PHYSICAL & OTHER REQUIREMENTS:

Position Type/Expected Hours of Work: Full-time Regular position. Flexibility in hours. Some evening work. This position will require the ability to work various schedules when necessary, including outside of “core” work hours and will allow for some flexibility in scheduling as approved by manager.

Travel: None

Supervisory Responsibility: None

Company Description

Mindoula Health (“Mindoula”) is a next-generation behavioral health management company that delivers tech-enabled 24/7 care extension and psychiatric services to populations with behavioral health challenges and medical co-morbidities across the continuum of care. We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first, and a set of challenges second. We address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations. Our member engagement and predictive analytics technology platform has made the company a market leader in hospital re-admissions reduction, collaborative care, care coordination for the seriously mentally ill, and measurement-based psychiatry. Mindoula Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), marital status, sexual orientation, gender identity, credit history, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.