RESIDENCE LIFE COORDINATOR, SAN FRANCISCO
JOB DESCRIPTION
ABOUT MINERVA SCHOOLS AT KGI
Minerva, based in San Francisco, California, offers a unique
undergraduate experience for the brightest, most motivated students in
the world. Minerva has been deliberately designed to teach the
capabilities needed to solve complex challenges. Combining a reinvented
curriculum, rigorous academic standards, cutting-edge technology, and an
immersive global experience, Minerva provides an exceptional and
accessible education to prepare future leaders and innovators across all
disciplines. Minerva formed an alliance with Keck Graduate Institute
(KGI), a WASC-accredited institution and one of the Claremont Colleges,
to establish the Minerva Schools at KGI in 2013.
Minerva undergraduate students come from all over the world to spend
their first year in residence in San Francisco, and then live and study
in a different major world city every semester thereafter: Seoul,
Hyderabad, Berlin, Buenos Aires, London, and Taipei. These rich
international experiences provide students with deep global
understanding and skills.
ROLE
Minerva is seeking an experienced Residential Life/Student Affairs
professional to join the Student Affairs & Operations team. Reporting to
the Chief Student Affairs Officer and Global Director of Student
Affairs, the Residence Life Coordinator (RLC) is the live-in
professional with overall responsibility for supporting students in one
of the two Minerva residence halls in San Francisco. Specifically, the
coordinator is the central point of contact for students and supports
the health, safety and welfare of students. The role requires high-level
interfacing with prospective and enrolled students, families, and other
external constituents. The RLC works closely with the Mental Health,
Student Services, Student Experience, Technology, and Outreach teams at
Minerva. The two coordinators are also the central conduit of
information between Minerva staff and first-year students. These roles
are best suited to those who love working directly with students on a
daily basis and want to develop their skills as student affairs
professionals. Successful applicants must be polished, professional and
enthusiastic.
RESPONSIBILITIES
As part of the Student Affairs team at Minerva, the Residence Life
Coordinator is responsible for:
- Promoting the health, safety and welfare of students living in
the residence. This includes direct response to student crises and
general emergencies, building management issues, and regular
on-duty rotation.
- Building a strong sense of community and identity both within and
across residential cohorts.
- Advising individual first-year students, providing resources and
support related to academic, financial, health and cultural
adjustment concerns, while advocating for students when needed.
- Acting as first responder to emergency situations, including nights
and weekends.
- Managing the Resident Assistant (RA) program, including: developing
and implementing a 10-day training for all first year RAs before
school begins, direct oversight of ongoing skill development,
continued RA-led programming, and holding on-going weekly staff
meetings with residential life staff.
- Developing and implementing programming that supports the wellbeing
of first-year Minerva students, including sexual health education,
prevention of sexual harassment and assault, alcohol and substance
education, financial literacy, wellness, time management, and
support for healthy eating.
- Handling operational matters related to the residence hall with the
building owner and management staff.
- Clarifying and enforcing policies with regard to student conduct,
housing, guest policy, visa regulations, and emergency procedures.
- Guiding first-year students with regard to payment status,
residential agreements, roommate agreements, health insurance
coverage, accommodations for students with disabilities, access to
medical care, and other student concerns.
- Coordinating roommate matches and all related issues, including
roommate conflicts and room swaps during the year.
- Facilitating communications to students through established Minerva
platforms such as The Week and The Morning, social media,
and in-person.
- Updating content for students on city resources and information on
The Hub, Minerva’s internal student-facing website
- Serving on the SF Community Care Initiative (CCI), a committee
across departments that convenes weekly to discuss students
of concern.
- Tracking student data about Student Affairs programs, travel plans,
engagement in the residence hall community.
- Updating relevant student data in Fidelis, Minerva’s platform for
monitoring student engagement.
- Completing special projects and tasks as assigned.
- Managing student workers.
This position generally requires availability on-site every day and
on-call when off site. Time off is coordinated with other team members
so that staff are always available on site and on call for the safety
and welfare of the students, including nights and weekends.
ELIGIBILITY
- Bachelor’s Degree with relevant graduate work preferred
- 2-3 years’ experience in residential life and/or student services
preferred
- Experience working with first year and international students
- Demonstrated cultural competence in diverse communities
- Excellent written and verbal communication skills; high capacity for
quick communication across multiple channels
- Exemplary interpersonal skills with strong student-centered focus
and attention to detail
- Ability to define goals, meet urgent deadlines, organize and
prioritize projects with follow-through
- Ability to handle emergencies effectively
- First Aid and CPR certification preferred (or will be trained)
- Capacity to learn and use new technology in a very fast-paced
environment
- Need to work collaboratively as part of a team and interact
effectively with colleagues, faculty and students
- Strong sense of discretion, confidentiality and tact
- Record of sensitivity and respect to diverse cultures, politics,
values and forms of communication
- Must be available to work late nights/weekends
- Must be able to lift and carry up to 50 lbs and climb stairs
- Experience with SEVIS and DSO procedures preferred
Review of applications will begin immediately and continue until the
position is filled.
EXPECTED HIRE DATE: May 2018