Job Description

JOB TITLE: Area Manager

REPORTING TO: Operations Manager

DEPARTMENT: Operations

JOB TYPE: Full Time / Exempt

LOCATION: Various Locations

The Area Manager will support the National Operations Manager in overseeing all assigned retail stores within the area to actively provide the industry’s best experience, cultivate a team-driven environment and achieve financial success. The Area Manager’s major emphasis is to recruit, hire, train, and develop a diverse and high-performance team of Store Managers (SMs) who will deliver on our company’s goals and reflect our values. The Area Manager will directly manage multiple Store Managers and up to 15 retail stores within the area.

RESPONSIBILITIES:

· Drive operating stores success through achieving KPI metrics to maintain company standards and financial results, and articulate KPI metrics to direct supervisor

· Ensure retail stores within the district are clean, well maintained, and that managers create a service culture that reflects the corporate image, values, and strategy of Miniso

· Set and monitor operational goals and priorities for all Store Managers, and work with Store Managers to resolve escalated concerns and ensure company policies and procedures are enforced

· Partner with human resources to develop the area team by recruiting, interviewing, and hiring, with emphasis on management positions.

· Recommend additional product, special pricing, promotions, and facility remodels

· Create Individual Development Plans (IDP) and operational business plans with Store Managers, and work with them to ensure that they proactively execute plans by using performance checkpoints

· Provide consistent accountability for Store Managers through training, coaching, conducting planning sessions and performance reviews. Recognize good performance and when discipline is required.

· Other tasks as assigned by management

QUALIFICATIONS:

· Retail Industry knowledge, skills and abilities

· High School Diploma or GED required; Bachelor’s Degree preferred

· 3-4 years of progressive management experience overseeing 10+ stores, preferably in the retail industry

· Comparable multi-unit management experience preferred

· Prior experience in the retail industry required

· Operations/District management experience preferred

· Consultative sales experience preferred

PHYSICAL QUALIFICATIONS

• Ability to move about in retail store floors and rooms, review, revise, and create retail paperwork, and communicate with employees and customers
• Must be able to travel to different store locations in the area and as needed across the U.S. up to 100% of the time
• Ability to access and operate the company computer system to prepare documents, enter data, and read reports
• Willingness to work irregular schedules and extended hours (including holidays, weekends, and peak seasons) as needed.
• Willingness to transport merchandise and supplies to area stores if needed.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.