Minnesota Millwork & Fixture is the industry leader with over 30-years of experience serving the hospitality, restaurant, entertainment, and retail sectors. We manufacture commercial casework, millwork, tables, upholstered seating, and metal. We design and build custom products for restaurants, banks, clinics, and hotels.
We are currently seeking a Key Accounts Manager that can add value to the organization and mesh with our dynamic, creative, and hardworking team. To be successful, you must be a team player, a quick thinker, and willing to do whatever it takes to get the job done to satisfy our customers.
Job Summary:
The position is primarily responsible for managing projects. This involves the development of new business and growing repeat business through relationships they cultivate with satisfied members of their customers’ project teams. Job satisfaction comes from being a leader as we create high quality, complex, and beautiful interior environments for our customers while generating gross margin that assures the financial stability of our company.
Essential Job Functions and Responsibilities:
Communicating with clients to ensure that all their needs are understood and addressed
Building strong client relationships to maintain old business and acquire new customers
Collaborating with various internal departments to ensure that they fulfill all customer requests
Resolving complaints and keeping track of all processes that pertain to the client’s desires
Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
Gain a complete understanding of the scope and specifics of the job
Handoff each job to the drafting and engineering teams with a definitive schedule for completion
Supervise the submittal process for accuracy of shop drawings, materials, samples, and product data
Communicate a schedule for production based on the most current knowledge and the customer’s requirements
Schedule field measurements as needed
Order job specific materials based on project requirements
Review work orders into the shop in collaboration with the drafter, programmer, and shop.
Monitor progress of production and adjust schedule to field conditions and construction schedule
Maintain contact with customer and customer’s field personnel
Review change order requests and submit to estimating for pricing
Monitor progress of overall job and report to accounting for progress billings
Negotiate installation subcontracts as needed
Involvement with postmortem feedback
Qualifications/ Skills:
2+ years of experience in commercial projects
Associates degree in drafting, architecture, or construction-related fields is preferred
Ability to read and interpret architectural drawings, blueprints, and specifications
Proficient computer skills including Excel, Word, Outlook, estimating software, and electronic database documentation. Knowledge in TradeSoft and AutoCAD is a plus.
Working knowledge of commercial millwork products (cabinets, countertops, doors, millwork, wood trim, and hardware.
A self-starter with the ability to multitask; independently managing multiple projects with firm deadlines
We offer a competitive salary and benefits package that includes:
Employee 401k with a company match
Health, dental, and vision benefit packages
Life insurance plan
Paid time off
Profit-sharing program