Job Description

SUMMARY OF POSITION:

This position will provide end-user support and problem resolution for desktop computers, laptop computers, printers and other peripheral hardware, software applications. and common business software. Candidate will be expected to expedite problem resolution, remediate technical and mechanical issues, and respond to general needs and questions relating to use of technology. Candidate must possess excellent communication, multi-tasking and problem-solving skills, with strong decision making abilities, courteous and patient phone etiquette, and a detail oriented work ethic.

JOB DUTIES:

Daily responsibilities may include, but are not limited to, the following:

• Monitor help desk requests and escalate issues
• Respond to the technical needs and questions of on-site and remote users concerning their applications, equipment and access
• Stage & deploy desktop and laptop computers
• Software installations and configuration on desktops and laptops
• Active Directory user and computer management
• Creation of documentation relating to daily tasks
• Be the liaison between business operations staff and internal application development team

QUALIFICATIONS:

• Minimum two years of desktop support for Windows-based systems and end user support
• High School Diploma or Equivalent (two-year college degree preferred)
• Proficient with Microsoft Active Directory Administration
• Proficient with Microsoft Windows 10, Windows 7, and Microsoft Office suite
• Basic knowledge of network protocols (TCP/IP) and basic experience with network troubleshooting

KNOWLEDGE:

Understanding of the following:

• Organizational skills; must have good organization and time management skills.
• Effective communication skills; must be able to effectively communicate on the phone, in person, and in writing with all levels of people, both inside and outside of the organization.
• Proven ability to effectively and independently analyze and resolve problems, questions, and requests received in a timely manner.
• Advanced listening skills and customer service attitude with the ability to show sensitivity to users’ questions and requests taking into account nonverbal messages and feelings.

Company Description

MiraMed Global Services, Inc. is one of the largest medical billing and coding company in the United States. Our team consists of committed and well coordinated professionals who have dedicated themselves to the business of anesthesia billing and practice management.