Job Description

Mirantis is adding an ADVANCED ENGINEER to our team!  This engineer has the ability to solve less structured, but more defined and complicated technical tasks. Working as an escalation engineer for tier 1 teams, this engineer will be engaged in higher level troubleshooting, and problem management that will impact some of our largest and complete customers.  

REMOTE OPPORTUNITY - MUST BE LOCATED IN US.

MAIN RESPONSIBILITIES

• Proactively troubleshoot private cloud deployments based on OpenStack, Kubernetes, Docker EE, and other cloud technologies, detect, report and resolve issues
• Reproduce customer issues on an internal lab, confirm bug reports, provide detailed information to the development team
• Work closely w/ development team: discuss customer issues, suggest improvements, fix product bugs, etc.
• Provide engineering support for product issues escalated by L1 support team. Help L1 support  team deal w/ critical customer issues, participate in troubleshooting sessions over Webex as needed

Qualifications

• High School diploma or equivalent required, four year college degree preferred or work history equivalent (3+ years software engineering experience)
• Expert Linux system administration and troubleshooting skills
• Expert understanding of networking concepts and protocols
• Ability to read and understand Python, Ruby code; good Shell scripting skills
• Good knowledge of virtualization solutions (libvirt, KVM, VMWare)
• Good knowledge of network and distributed storage solutions (iSCSl, Ceph)

NICE TO HAVE:

• Knowledge of OpenStack, Ceph, OpenContrail
• Knowledge of Ubuntu MaaS
• Experience working w/ and maintaining large Python codebases
• Experience w/ databases and message brokers (MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper)
• Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus)
• Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm)

Additional Information

WHAT DOES MIRANTIS OFFER YOU?

• Work with an established leader in the cloud infrastructure industry.
• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
• Be a part of cutting-edge, open-source innovation.
• Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
• Receive a competitive compensation package with strong benefits plan and stock options.