Job Description
Mirantis is adding a presales SOLUTION ARCHITECT to our team! As part of the Solution Architecture team, your work is to identify or create solutions for complex real-world problems through technical prowess, collaboration, versatility, and creativity. You will work internally with product management, marketing, and engineering teams to define enhancements to our products, and you will work in lockstep with Sales to communicate Mirantis product vision, features and value while anticipating and mitigating potential obstacles.
The Solution Architect position offers candidates expansive opportunities for professional growth across a variety of business and technology domains. You will play a key role as an individual leader in the field and contribute internally to an organizational culture that deeply values transparency, performance, development, creativity, collaboration, and trust.
MAIN RESPONSIBILITIES
- Discover and qualify business alignment and technical fit between customer requirements and Mirantis product and services
- Define and document customer business drivers, problem statements, and technical requirements
- Position Mirantis products and services through dialog, presentation, demonstration, workshops and RFQ/RFP responses
- Develop solution proposals and statements of work collaboratively with Sales, Product and the Services Deal-Desk (MSDD)
- Establish relationships as a trusted advisor with technical influencers and decision makers
- Advocate for customer needs and serve as a conduit for customer feedback inside Mirantis across Services, Product, and Support organizations
- Take ownership by getting involved in the delivery of services, monitoring the progress of technical support tickets and any other customer focused area to ensure customer success
- Propose and contribute to prioritization and design for new product enhancements, features, capabilities or implementation of the same based on customer interaction and ecosystem observation in coordination with Product Management and Engineering
- Work as an individual or in collaboration with others to create targeted collateral for customer engagements
- Function as liaison between the customer and the organization to ensure continued alignment to best satisfy the customer’s strategic objectives while continuing a proper level of revenue stream
DESIRED SKILLS
- Practical understanding of distributed systems, software development practices, application architecture, and DevOps philosophies.
- Hands-on experience with:
- Open source software
- Cloud Infrastructure - OpenStack (REQUIRED), Google Cloud Platform, Microsoft Azure or Amazon Web Services
- Software-defined-networking, virtualization, automated bare-metal provisioning, software-defined-storage, relational and noSQL database, identity and security engineering, architecture or design (REQUIRED)
- NFVi, VIM, NFV orchestration (MANO) or specific VNFs (REQUIRED)
- Microservices and/or container frameworks - Docker, Kubernetes, Mesos (D2IQ) and adjacent technologies
- Automation, DevOps and CICD tooling - spinnaker, ansible, puppet, salt, terraform, vault, git, jenkins, gerrit, docker, packer, repository management etc
- OSS systems for infrastructure monitoring, logging and alerting
CHARACTERISTICS FOR SUCCESS
- Contextual Communicator
- Adapts to audience personas to communicate complex concepts, whether succinct or storied
- Ability to tell a story through demonstration and whiteboarding targeted at the audience personas
- Analytical Problem Solver
- Able to creatively solve a problem with incomplete data (infer context)
- Breaks complex problems into smaller ones without losing context
- Critically thinks about what, how and why
- Individual Leader
- Does not rely on the direction of others; proactive and takes ownership
- Confident, credible, agile, responsive, takes risks
- Information Assimilator
- Rapidly acquires and applies knowledge and skill, sometimes under pressure
- Strives to understand related concepts
- Knows when to listen and when to speak
- Business / Sales Minded
- Understands sales processes & relationships
- Adaptable to different levels of technical sales knowledge by account executives
- Interpersonal risk taker
- Invested in Growth
- Chooses to become exceptional at something
- Learns from and persists in adversity, failure, iteration, and success