Job Description
ABOUT US
MIRROR is the worlds first nearly invisible home gym featuring live and on-demand fitness classes in a variety of workout genres, and 1:1 personal training. MIRROR is creating a new category of in-home fitness with cutting-edge hardware, responsive software, and best-in-class content that transforms any room into a complete home gym. For the first time, the essential components of a great studio workout--variety, personalization, and community--are brought to the most convenient place: the home.
We recently joined the lululemon family, operating as an independent entity, and now have the resources of a public, global company behind us. Were an inclusive space for all identities and are committed to keeping that foundation intact as we grow. If you're eager to make an impact in a quickly growing business, we want to hear more from you!
THE ROLE & YOU
We are looking for an empathetic, positive MX Operations Associate who is excited to connect with our Members and support Member-facing operations and logistics. Our Operations MX associate will work with third-party logistics (3PL) providers and the Member to ensure an exceptional, seamless Member experience. Flexible hours available.
AT MIRROR YOU WILL...
- Coordinate with logistics providers to ensure smooth product delivery and installation
- Monitor quality of installations and adherence to Standard Operating Procedures (SOPs)
- Support the development of best-in-class processes to maximize efficiency and effectiveness of MIRROR Member Experience team and 3PLs
- Communicate with Members across phone, email, chat and/or social media to deliver excellent service, problem solve their issues, and answer product questions
- Provide technical support, including hardware and software troubleshooting
- Respond to Member issues and escalate to internal teams where necessary (e.g., Operations, Tech)
- Share Member feedback and information with other team members in order to continuously improve the product and Member experience
- Looking to cover Monday-Friday, Tuesday-Sunday, & Sunday-Thursday schedules
REQUIREMENTS
NECESSITIES
- 1-3 years of experience working in consulting, operations or logistics
- Excellent written, verbal and listening skills
- Strong problem solving skills
- Positive attitude, empathy, patience and a sense of humor
- Must be flexible to work evening and/or weekends.
BONUS IF
- You have experience working with embedded technologies and/or IoT device
BENEFITS
- Competitive Compensation
- Competitive Health Coverage
- 401(k) plan
- Self-directed Paid Time Off
- Opportunity for Rapid Growth