Job Description

SUMMARY

For over 25 years, Mirus Bio has pioneered the manufacture of transfection reagents and proprietary technologies for nucleic acid delivery applications. Our work is technical and innovative, and we promote a culture of creativity, responsibility, and respect. Mirus, together with Gamma Biosciences, is establishing the future of science and medicine by developing products that enable researchers within the cell and gene therapy space.

Mirus Bio is expanding and has an immediate opening for a Technical Support Scientist based in the U.S. This position is an integral part of the customer experience, and the right candidate will join a customer-centric team to provide comprehensive phone, online chat, and email-based technical and application support to our customers and distribution partners around the world. The Technical Support Scientist will report to the Technical Support Manager, will work independently, and will nurture the customer experience with the Sales & Support Team, Marketing, Customer Service, R&D, Quality and Production departments. Mirus Bio products include in vitro transfection reagents and kits, in vivo nucleic acid delivery kits, nucleic acid labeling kits and accessory products. This position is full-time with a salary commensurate with experience and includes a competitive benefits package. The responsibilities outlined below may fluctuate depending on the number of projects, technical support case volume, and current business priorities.

PRIMARY DUTIES AND RESPONSIBILITIES

• Answer domestic and international customer questions via email and phone
• Perform root-cause analysis on product performance issues with QC and Production departments and follow-up with the customers as needed
• Review, process, and follow-up on product samples
• Relay customer feedback and trends to Marketing team
• Update Mirus Bio transfection and citations databases (mirusbio.com/ra and mirusbio.com/citations)
• Create and edit technical literature including but not limited to product protocols, FAQs, advertorials, and white papers
• Assist with video and audio content production as needed
• Work in the lab to support Application Scientists, clients, and internal marketing activities
• Maintain familiarity with current scientific literature and present at our rotating journal club
• Actively seek testimonials and/or collaborative opportunities from our customers
• Contribute to internal reports detailing technical support activities
• Collaborate with all Mirus teams to identify key customer requirements for future product development efforts as well for improving on current products

REQUIREMENTS

• EDUCATION: Bachelor’s degree (in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics) or a life sciences-related discipline with a minimum of 4 years of life science research/lab experience. Master's degree or PhD preferred.
• PROFESSIONAL: Minimum of 3 years of experimental design and troubleshooting required (in the fields of Molecular and Cell Biology). Experience with transfection, electroporation, and viral transduction workflows is preferred. Strong problem-solving skills and familiarity with Microsoft Office Suite required. Approachable, friendly personality and ability to work well in a highly collaborative team environment is key for this role.
• TRAVEL: Ability to travel independently up to 10%, including overnight travel. Ability to drive a vehicle with a current and valid US driver's license.

COVID vaccination is required for all new employees, but Mirus is committed to following the mandates of the Americans with Disabilities Act and will consider accommodations for disability and religious based reasons.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind work assignments and to make reasonable accommodations as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When you join us, you will also join the Gamma Biosciences organization, where our companies wake up every day determined to help our customers solve problems, meet their goals and support the scientific community. At Mirus, you will learn and try new things, work hard, and advance your skills with guidance from a team of dedicated peers and coworkers.

Interested candidates may submit a cover letter and résumé to employment@mirusbio.com.

MIRUS BIO LLC IS AN EQUAL OPPORTUNITY EMPLOYER.