CASUAL ROLE

USA: TEXAS-BASED CANDIDATES ONLY

THE ROLE

Miss Amara seeks an individual who is passionate about customer support and styling to be an online customer service superstar and provide support excellence to our customers. 

Miss Amara was founded with one mission - to create the best possible experience for people shopping for rugs online. Miss Amara is made up of a team that is (crazy) passionate about what they do, and strive to create a team culture that is vibrant, dynamic and supportive. 

Since launching in 2014, Miss Amara has experienced rapid growth and is now regarded as one of the emerging e-commerce leaders in the Asia-Pacific region. We are coming soon to the USA and are looking for the right person to help our customers style their homes!

This is a fantastic opportunity to get in early with a high-growth e-commerce startup with great potential for career progression as the company expands into new markets, including the USA.

If you prove yourself in the role, there will be opportunities for you to grow with our business. If you have drive and ambition this role is perfect for you.

WHO IS THE MISS AMARA TRIBE? 

Miss Amara customers are professional and novice stylists, they're career women and stay at home moms (and a lot of the time both!). The Miss Amara customer is the everyday woman who has a desire to bring their spaces alive with beautiful and quality rugs. They may not always know what they want, so they rely on Miss Amara's curated content and collections to show them how they can 'get the look' for their own homes. 

WHAT WE REQUIRE: 

• Casual role, 20 hours p/w working from home
• Deliver an extraordinary on-brand experience responding to a high volume of questions coming over email, social, phone, and chat
• Providing styling advice with the aim of delivering customer happiness and also bringing in additional sales for the business. 
• Previous styling experience/ design skills or just a passion for interiors and enthusiasm for the work. 
• The flexibility of logging in remotely and chatting with customers
• Providing timely and accurate support to customers on queries relating to returns, refunds, cancellations, shipping and logistics, and customer complaints
• Exceptional customer service levels a must, but the ideal candidate would be reciprocate the warm and personable communication of our customers.
• Strong skills in customer communication and support and an ability to deal with complaints.
• Both phone & email support required.

PREFERABLE EXPERIENCE

• Previous customer support experience for e-commerce brand
• Retail and/ sales experience is preferred.
• The role will also include other administrative or fulfilment tasks across the e-commerce platform. So any experience with similar tasks is preferable.

WHEN AND HOW LONG IS THIS JOB DURATION

Ongoing

LOCATION OF JOB: Remote / work from home