Job Description

Mission Lane LLC is a fintech on a mission (no pun intended) to increase access to financial tools that help people thrive. We are raising the bar on fair credit access, easy money management, and convenient income discovery. Our philosophy is simple: when our customers do well, we do well. AND WE HAVE ONLY JUST BEGUN.

Mission Lane is currently seeking skilled customer service professionals to join our expanding team as ACCOUNT COORDINATORS. 

Headquartered in Richmond, Virginia, our fast-paced company strives to be as committed to our employees as we are our customers. Mission Laners are free to work 100% remotely, at one of our offices (in Richmond, VA or San Francisco, CA), or in whatever combination works best for them. 

ABOUT YOU:

YOU ARE A NATURAL COMMUNICATOR WITH A PASSION FOR CUSTOMER SERVICE.  YOU'VE DEVELOPED YOUR SKILLS WITH 1+ YEAR(S) EXPERIENCE IN ANY PROFESSIONAL ENVIRONMENT WHERE EXCEEDING CUSTOMER EXPECTATIONS IS THE NUMBER ONE PRIORITY!

We've found that everyone from experienced call-center professionals, collections agents, outbound sales reps, recent grads, retirees, and customer service professionals from the retail, restaurant and hospitality industries are well prepared for success in this key role. If any of these sound like you  - and if you're ready to launch your career and GROW along with us - we'd love to hear from you!

ABOUT THE PERKS:

• 26 paid days off (That's 20 days PTO + 6 paid company holidays)
• Competitive hourly rate + up to $5,400 a year in bonus potential
• Medical, dental and vision coverage, including a 100% company-paid employee-only option
• Company paid life, AD&D, short & long term disability insurance
• Paid parental leave
• All equipment provided for you
• TONS OF opportunities for advancement at a fast-growing company!

ABOUT THE ROLE:

AS AN ACCOUNT COORDINATOR, YOU'LL BE THE VOICE OF MISSION LANE TO OUR CUSTOMERS. WHEN YOU PICK UP THE PHONE, OUR CUSTOMERS WILL KNOW THAT THEIR SATISFACTION AND FINANCIAL WELL-BEING IS YOUR NUMBER ONE PRIORITY. YOU'LL MAKE A REAL DIFFERENCE IN CUSTOMERS' LIVES, DAILY, AS YOU HELP THEM SUCCEED WITH OUR CARDS AND IMPROVE THEIR FINANCIAL HEALTH.

Account Coordinators work 40 hours a week over 4 or 5 days a week, with shift options between 8:30 AM - 9 PM.  

You will:

• Handle day-to-day account management issues for our newly established and returning customers
• Educate customers on Mission Lane products and how we can help them
• Use innovation and collaboration to constantly raise the bar in account servicing
• Take ownership of customer issues and follow through to resolution
• Work closely with other team members to share best practices for account servicing
• Learn federal and state compliance policies and how they apply to our products
• Consistently update job knowledge by studying new product descriptions
• Participate in a range of training opportunities offered

TO BE SET UP FOR SUCCESS FROM DAY ONE, YOU SHOULD HAVE:

• 1+ year of working with customers 
• Strong critical thinking and problem-solving skills
• Savvy with the use of technology & software
• Highly developed written and verbal communication skills
• Excellent interpersonal skills, and an ability to adapt to the situation
• Demonstrates resourcefulness to thrive in a fast-paced environment
• Ability to work as part of a team, to identify issues, and recommend solutions
• High School diploma or GED

 YOU WILL GET BONUS POINTS FOR: 

• Bachelor's degree (not required)

MORE ABOUT MISSION LANE:

Mission Lane is based in the U.S., with offices in Richmond, Virginia & San Francisco, California. Founded in December 2018, we've rapidly grown to over 1 million customers.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. And by "clear" we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn't do.

We understand that everyone doesn't have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. Providing access to clear credit was a critical first step, but our work isn't done. We are actively developing new products designed to meet our customers where they are, according to their needs.

We get it - life happens. That's why Mission Lane is hard at work paving a better way forward.

Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday.

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_MISSION LANE IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY AND INCLUSION IN THE WORKPLACE. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO SEX, RACE, COLOR, AGE, NATIONAL ORIGIN, RELIGION, PHYSICAL AND MENTAL DISABILITY, GENETIC INFORMATION, MARITAL STATUS, SEXUAL ORIENTATION, GENDER IDENTITY/ASSIGNMENT, CITIZENSHIP, PREGNANCY OR MATERNITY, PROTECTED VETERAN STATUS, OR ANY OTHER STATUS PROHIBITED BY APPLICABLE NATIONAL, FEDERAL, STATE OR LOCAL LAW._MISSION LANE IS NOT CURRENTLY SPONSORING NEW APPLICANT EMPLOYMENT AUTHORIZATION FOR THIS POSITION. AND PLEASE, NO THIRD PARTY RECRUITERS. #LI-REMOTE