Job Description

Mission Lane LLC is a fintech on a mission (no pun intended) to increase access to financial tools that help people thrive. We are raising the bar on fair credit access, easy money management, and convenient income discovery. Our philosophy is simple: when our customers do well, we do well. AND WE HAVE ONLY JUST BEGUN.

Mission Lane's Customer Management Team is looking for a PRINCIPAL BUSINESS MANAGER to join our geographically diverse team. We are based primarily in Richmond, VA and San Francisco, CA,  and are open to considering remote candidates that would be open to travel to our offices on occasions. 

THE IMPACT YOU'LL MAKE IN THIS ROLE:

At Mission Lane, our business managers drive value propositions, products and processes that seek to make a difference on our customers' experiences. They identify and work on problems that touch all facets of the business, and have the opportunity to work with different teams within the organization. 

Your role would be on the Customer Operations team, driving our digital self-servicing and product differentiation agendas. This key role entails understanding customer needs, developing data based strategies to address these needs and working with cross functional teams to deliver these strategies to our customers. 

AS A PRINCIPAL BUSINESS MANAGER, YOU WILL:

Drive immediate ROI:

• You will have ownership over solving for the challenges facing our business and our customers. You will develop data-driven insight, drive strategy/innovation and deliver real change.
• Take the lead in initiatives that produce significant value, creating automated, predictive, and effortless servicing experiences for our customers.

Enable long-term growth:

• Taking a hypothesis driven approach to solving problems, test into the unknown and build critical learnings that result in go-to-market strategy and tactics.
• Analyze customer data to develop our next generation of product and lending strategies.

Develop your career:

• Be a part of a well-funded fintech with a track record of achieving high growth goals.
• Work cross-functionally on initiatives with c-suite visibility alongside product, data science, and account management teams.

TO SET YOU UP FOR SUCCESS IN THIS ROLE FROM DAY ONE, MISSION LANE IS LOOKING FOR CANDIDATES WHO HAVE:

• Proven ability to problem solve end-to-end: from framing the question and forming a hypothesis, to analyzing the data and implementing customer facing strategies
• Familiarity with SQL, python, or other tools for data analysis
• 5-8 years of experience in a highly analytical role (preferably adjacent to a customer-facing digital product)
• Bachelor's or Masters in Economics, Finance, Engineering, Mathematics, or similar quantitative field with record of strong academic performance

YOU GET BONUS POINTS FOR:

• Experience doing analytical work with credit cards or other consumer lending products
• Experience helping scale a business in a fast-paced startup environment
• Expertise in analytic and modeling tools (SQL, Python, R, etc)

MORE ABOUT MISSION LANE:

Mission Lane is based in the U.S., with offices in Richmond, Virginia & San Francisco, California. Founded in December 2018, we've rapidly grown to over 1 million customers.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. And by "clear" we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn't do.

We understand that everyone doesn't have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. Providing access to clear credit was a critical first step, but our work isn't done. We are actively developing new products designed to meet our customers where they are, according to their needs.

We get it - life happens. That's why Mission Lane is hard at work paving a better way forward.

Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday.

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_MISSION LANE IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY AND INCLUSION IN THE WORKPLACE. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO SEX, RACE, COLOR, AGE, NATIONAL ORIGIN, RELIGION, PHYSICAL AND MENTAL DISABILITY, GENETIC INFORMATION, MARITAL STATUS, SEXUAL ORIENTATION, GENDER IDENTITY/ASSIGNMENT, CITIZENSHIP, PREGNANCY OR MATERNITY, PROTECTED VETERAN STATUS, OR ANY OTHER STATUS PROHIBITED BY APPLICABLE NATIONAL, FEDERAL, STATE OR LOCAL LAW._MISSION LANE IS NOT CURRENTLY SPONSORING NEW APPLICANT EMPLOYMENT AUTHORIZATION FOR THIS POSITION. AND PLEASE, NO THIRD PARTY RECRUITERS. #LI-REMOTE