Benefits:
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Vision insurance
About Us: Mister Sparky of Greater Columbus is not just a company; it's a mission-driven startup in the electrical services industry, founded on faith-based values and dedicated to excellence. As we expand our services across the Columbus area, we're looking for passionate individuals who share our commitment to integrity, professionalism, and community service. Join us in making a significant impact in our community with top-notch service and ethical business practices.
Job Summary: The Client Care Representative (CCR) is crucial to our success, offering the first glimpse of our commitment to service excellence to our clients. This role requires not only exceptional communication skills but also a strategic approach to scheduling and logistics, ensuring our electricians are efficiently dispatched across the service area. If you're organized, detail-oriented, and eager to be part of a growing faith-based startup, we'd love to hear from you.
Job Duties:
Act as the primary point of contact for incoming client calls, delivering a professional and empathetic service experience.
Utilize approved scripts to maintain consistency and quality in client communications.
Employ a thorough understanding of the service area and GPS technology to schedule service appointments for our electricians efficiently, optimizing their routes and service delivery times.
Notify clients of scheduling changes promptly, ensuring transparency and customer satisfaction.
Handle general office administrative tasks and warehouse stock management, contributing to the smooth operation of our services.
Adapt to the versatile needs of a startup environment, willing to take on additional responsibilities as needed.
Minimum Requirements:
High school diploma or equivalent, with a preference for additional qualifications in customer service or logistics.
Strong verbal and telephone communication skills, with an ability to engage clients effectively.
Proficiency in computer software applications and GPS/map reading skills for efficient scheduling.
Prior experience in customer service, with a keen sense of organization and problem-solving.
Ability to multitask and manage administrative and stock maintenance duties.
Key Competencies:
Excellent organizational and planning skills, with the capability to prioritize effectively in a fast-paced environment.
Proactive problem-solving and conflict-resolution abilities.
Commitment to the company's faith-based values, with a professional demeanor and a team-oriented approach.
Join Our Team: Mister Sparky of Greater Columbus is looking for a Client Care Representative who is not only skilled in customer service but also in logistical planning and scheduling. If you're ready to contribute to a team that makes a difference, apply now by submitting your resume and cover letter. Together, we'll bring light to the homes and hearts of our community.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.