Benefits:

Health insurance

Paid time off

Training & development

401(k)

Mitigation Administrative Assistant

Swift Restoration, LLC dba SERVPRO is seeking an experienced, detail-oriented Mitigation Administrative Assistant to join our growing restoration team. The ideal candidate will have prior experience working in the restoration, insurance, mitigation, or construction industry and understand the fast-paced nature of emergency services.

This position plays a critical role in supporting our mitigation department by assisting with job documentation, estimates, customer communication, insurance programs, and Third-Party Administrator (TPA) requirements.

Responsibilities

Provide administrative support to the Mitigation Department, Project Managers, and Estimators

Assist with creating, reviewing, and updating estimates and job documentation in Xactimate

Upload and maintain job documentation, photos, drying logs, estimates, invoices, and other required documents

Work within TPA and insurance carrier platforms, including Contractor Connection, Alacrity, and other similar programs

Monitor job assignments and ensure required documentation is submitted within program deadlines

Communicate with insurance adjusters, TPA representatives, customers, and internal team members

Assist with job file audits to ensure completeness and compliance

Track outstanding documentation, estimates, approvals, and invoices

Enter and maintain accurate job information in company software and TPA portals

Assist with scheduling and coordinating mitigation projects as needed

Follow up on approvals, supplements, and outstanding items

Maintain organized and accurate electronic job files

Support the mitigation team with other administrative duties as assigned

Qualifications

Previous administrative experience in the restoration, mitigation, insurance, or construction industry preferred

Experience using Xactimate is required

Experience working with TPA programs, including Contractor Connection and Alacrity, is strongly preferred

Knowledge of water, fire, mold, and other mitigation services preferred

Understanding of insurance claims and restoration documentation is a plus

Strong computer skills and ability to learn multiple software platforms

Excellent organizational and time-management skills

Ability to manage multiple projects and deadlines in a fast-paced environment

Strong attention to detail and accuracy

Professional written and verbal communication skills

Ability to work independently while also functioning effectively as part of a team

What We Offer

Competitive pay based on experience

Health and other benefits

Paid time off

Opportunities for professional growth and advancement

Fast-paced and team-oriented work environment

Experience:

Xactimate: Required

Restoration/Mitigation Administration: Preferred

Contractor Connection: Preferred

Alacrity: Preferred

Insurance Claims or TPA Programs: Preferred

We are looking for a motivated and experienced administrative professional who understands the restoration industry and can help keep our mitigation projects organized, compliant, and moving forward efficiently.

Apply today to join our growing team!

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.