Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Position: Mitigation Coach Reports To: General Manager or Owner

Company Overview:

Paul Davis Restoration of the Triad is a full-service property restoration company providing emergency response, mitigation, reconstruction, and contents services to residential and commercial clients. We partner with homeowners, business owners, insurance carriers, and adjusters to restore properties impacted by water, fire, mold, storm, and catastrophic events. Our commitment is operational excellence, customer advocacy, and disciplined execution from loss through completion.

Why Paul Davis? Join the leading restoration team to help us be THE difference‑maker in the communities we serve while delivering exceptional results. We are a purpose‑driven business, focusing on our Vision, Mission, Values, and Paul Davis’ 10 Serving Basics…this is how we win.

Our Vision: To provide extraordinary care while serving people in their time of need Our Mission: To provide opportunities for Great People to deliver Best in Class Results Our Values: Deliver what you promise. Be Direct with Respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win.

Position Summary

A Mitigation Coach with Paul Davis will lead, coach, and develop the mitigation technician team to ensure operational excellence in field production, documentation, customer satisfaction, and equipment management. They will be responsible for overseeing all staffing, technician progression, training, performance standards, accountability, and compliance with drying science and mitigation protocols. The Mitigation Coach will also support operational objectives related to cycle time, scorecard compliance, customer experience, and departmental readiness. They will also partner with leadership and Project Manager to maintain a high‑performing, well‑trained mitigation department capable of handling residential and commercial losses, while spending a significant amount of time in the field coaching and evaluating technicians.

Responsibilities and Qualifications

Leadership, Coaching & Technician Development

Assign technicians to appropriate levels based on skills, certifications, and performance.

Manage the 90‑day new hire progression process.

Communicate technician career paths and hold team members accountable to their development.

Conduct monthly performance and behavior reviews with documentation.

Identify staffing needs three months in advance based on volume.

Manage technician hiring, onboarding, training, and termination.

Maintain a balanced mix of Helpers, Technicians, Leads, and Senior Leads to support workload.

Evaluate and coach technicians on documentation (RMS, MICA, Encircle, 12–24 hr reports).

Ensure ProAssist is used on every customer visit.

Support morale, accountability, and technician engagement.

Operational & Technical Oversight

Maintain equipment inventory through RMS tracking.

Investigate missing equipment and ensure proper field handling.

Forecast procurement needs based on projected volume.

Ensure all drying equipment is serviced, cleaned, and maintained per manufacturer guidelines.

Oversee truck loading, supply readiness, and vehicle maintenance schedules.

Ensure weekly moisture meter calibration checks are completed and documented.

Support overall mitigation performance metrics: cycle time, quality, scorecard compliance, customer satisfaction.

Required Industry Skills & Training

Strong understanding of drying science (psychrometrics, air movement, dehumidification).

Proficiency with MICA, Encircle, RMS, and moisture meters.

Ability to scope losses, write work orders, and oversee proper equipment installation.

Knowledge of fire, water, storm, mold, and environmental safety practices.

Experience training and coaching technicians in the field.

Knowledge of OSHA, PPE usage, and jobsite safety.

Preferred Certifications

IICRC Water Restoration Technician (WRT)

IICRC Applied Structural Drying (ASD)

IICRC Fire & Smoke Restoration Technician (FSRT)

IICRC Odor Control (OCT)

OSHA‑10 or OSHA‑30

First Aid / CPR

Desired Skills

Self‑motivated, positive leadership style

Strong work ethic and team‑oriented mindset

High emotional intelligence, empathy, and communication skills

Strong problem‑solving and planning abilities

Thrives in a fast‑paced, performance‑driven environment

Customer‑focused, professional, and reliable

Comfortable holding team members accountable

Working Conditions and Physical Requirements

Ability to work in various indoor and outdoor conditions

Use of proper PPE when required

Standing, walking, bending, squatting, climbing stairs

Lifting up to 50 pounds

Frequent field presence, minimal overnight travel

Compensation and Benefits

Salary: $55,000–$65,000 per year, based on experience

Medical, Dental, and Vision Insurance

401(k) with company match

12 Paid Holidays

Company Chaplaincy Services

Flexible PTO and sick days

Access to Paul Davis University

Leadership development and one‑on‑one mentorship

Structured training in the Paul Davis Way

Company‑provided cell phone and technology

Opportunity for long‑term career growth and advancement