Benefits:
Health insurance
Paid time off
401(k)
Mitigation Estimator – In Office
Full-Time | Monday–Friday | 8:00 AM–5:00 PM Pay: $55,000–$75,000 per year, depending on experience
SERVPRO is looking for an experienced Mitigation Estimator to join our team in a full-time, in-office position.
This is a fast-paced, highly collaborative role within our mitigation department. You will work closely with Project Managers, Crew Chiefs, technicians, and office staff to turn completed water, fire, mold, and other mitigation work into accurate Xactimate estimates and billing packages.
This is not a position where you simply receive a perfect file and write an estimate. You must be comfortable communicating with field personnel, asking questions, identifying missing information, and following up to get what you need to complete an accurate estimate.
The right person is organized, assertive, detail-oriented, and comfortable managing multiple active files while communicating constantly with a busy restoration team.
Responsibilities
Write accurate and complete mitigation estimates in Xactimate
Review job files, photos, drying documentation, equipment usage, labor, demolition, measurements, and work performed
Work directly with Project Managers, Crew Chiefs, and technicians to understand what occurred on the job
Ask questions and actively obtain missing information needed to complete estimates
Clearly communicate documentation deficiencies back to the appropriate team member
Follow up on missing information so files continue moving rather than sitting incomplete
Make sure all legitimate completed work is captured in the estimate
Review quantities, equipment charges, labor, materials, and mitigation line items for accuracy
Handle multiple job files and priorities in a fast-paced restoration environment
Prepare estimates and supporting documentation for insurance carriers, TPAs, homeowners, and other payers
Finalize and send invoices and billing packages
Maintain accurate records of estimates, invoices, and submissions
Work with Project Managers to resolve estimating, scope, and documentation questions
Help identify recurring documentation problems so the field team can improve
Keep completed jobs moving quickly from field completion through billing
Qualifications
Required:
Hands-on Xactimate estimating experience
Experience writing property damage or restoration estimates
Understanding of water mitigation and restoration work
Strong communication skills and willingness to work directly with field personnel
Comfortable asking questions and following up when information is incomplete
Ability to work effectively in a fast-paced environment with changing priorities
Ability to manage multiple job files simultaneously
Strong attention to detail and organizational skills
Comfortable reviewing insurance-related documentation
Dependable and able to follow files through completion
Ability to work in our office Monday–Friday, 8:00 AM–5:00 PM
Preferred:
Previous experience with SERVPRO or another restoration company
Experience with water, fire, mold, or emergency mitigation claims
Experience working with insurance carriers and TPAs
IICRC certifications
Experience with restoration job-management and documentation software
The Person We're Looking For
You may be a strong fit if you:
Like working with both field and office teams
Are comfortable picking up the phone or walking over to someone when you need information
Don't allow incomplete files to simply sit
Can work through interruptions and changing priorities
Communicate clearly without creating unnecessary friction
Take ownership of getting an estimate from start to finish
Notice missing details that others may overlook
Enjoy helping improve processes and documentation
Can stay organized when several jobs need attention at once
What Success Looks Like
Completed jobs are estimated and billed promptly
Estimates accurately capture the work performed
Missing documentation is identified and resolved quickly
Project Managers and crews know exactly what information is needed
Files don't sit because someone failed to follow up
Billing packages are accurate and well supported
Communication between the field, estimating, and office is strong
Compensation & Schedule
$55,000–$75,000 annual salary, depending on experience
Full-time
Monday–Friday
8:00 AM–5:00 PM
Benefits available
Paid time off
Opportunity for long-term growth
Work Location
This is a full-time, in-office position and is not a remote role.
Equal Opportunity Employer
We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.