Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

SERVPRO of Woodcrest/El Cerrito/Lake Mathews is seeking a driven and experienced Restoration Operations Manager to lead our Water Division. In this role, you will oversee daily operations, develop high-performing teams, and ensure exceptional service delivery—living out our mission to make property damage “Like it never even happened®!”

As the Restoration Operations Manager, you will manage, support, and motivate the entire Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development. You will continue to ensure our Restoration Teams make every type of property damage “Like it never even happened®!"

Why Join Us

At SERVPRO of Woodcrest/El Cerrito/Lake Mathews, we invest in our people and provide opportunities for long-term success:

­Competitive compensation

­Superior benefits

­Career progression

Professional development

And more!

Key Responsibilities

Lead, support, and motivate the Restoration Division to achieve customer satisfaction, revenue growth, and profitability

Maintain consistent communication with management, staff, and vendors to ensure smooth operations

Develop and implement quality assurance protocols to deliver an exceptional customer experience

Recruit, train, and develop team members to build a strong, high-performing workforce

Ensure compliance with all legal, safety, and regulatory requirements in partnership with leadership

Oversee maintenance of facilities, vehicles, equipment, and inventory

Track, analyze, and report key performance metrics to improve operational efficiency

Identify opportunities to enhance processes, productivity, and organizational capacity

Continuously develop leadership, management, and restoration expertise

Position Requirements

High School Graduate or GED Equivalent

Valid Driver’s License

2+ years of management experience

At least one year of restoration industry experience preferred

IICRC certifications preferred

Experience in building a strong team with tangible leadership skills

Strong process and results driven attitude

Ability to multitask and to remain detail orientated

Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

Ability to repetitively push/pull/lift/carry objects

Ability to work with/around cleaning agents

Ability to successfully complete a background check subject to applicable law

Additional Information

Each SERVPRO® franchise is independently owned and operated. All employees are hired and employed by the individual franchise and not by SERVPRO Industries, LLC.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.