Mitigation Operations Manager

Full Time • Charlotte, NC • Competitive Salary + Performance Bonus + Benefits

At ServiceMaster Restore, we don’t just restore properties. We help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.

We are seeking an experienced Mitigation Operations Manager to lead our water, fire, mold, structural cleaning, and emergency-service operations in the Charlotte area. This is a hands-on leadership role for an organized, accountable professional who can manage people, oversee multiple active projects, maintain accurate documentation, deliver an excellent customer experience, and drive department profitability.

What You'll Do

Own mitigation projects from initial response through completion, including scopes, production plans, schedules, labor, equipment, documentation, and job costs

Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service

Ensure projects are properly scoped, documented, monitored, and completed according to company and IICRC standards

Inspect work at key stages and require corrections before equipment removal, project completion, or billing

Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns

Manage job costs against budget, document scope changes, and ensure files are complete and ready for estimating and billing

Recruit, onboard, coach, and develop mitigation team members

Coordinate emergency-response coverage and ensure the department is properly staffed, equipped, and prepared

What We're Looking For

Experience in water mitigation, fire and smoke restoration, mold remediation, structural drying, or disaster recovery

Proven record managing employees, schedules, and multiple active projects

Strong understanding of mitigation scopes, drying documentation, job costs, and project profitability

Strong leadership, organization, accountability, decision-making, and problem-solving skills

Clear, professional communication with customers, adjusters, property managers, vendors, and internal teams

Comfortable working in a fast-paced, deadline-driven emergency-services environment

IICRC certifications, restoration-management software experience, and estimating experience are strongly preferred

What We Offer

Competitive salary with performance-based bonus

Health, dental, and vision insurance

401(k), paid time off, and paid holidays

Company vehicle, free uniforms, and ongoing training

Room to grow within a nationally recognized restoration brand

Work Environment

Mix of office and jobsite work with regular travel throughout the Charlotte market

Flexible schedule and participation in after-hours emergency response when restoration needs arise

Ability to lift and move up to 50 lbs and safely work in active residential and commercial job sites required

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.