Benefits:
Health insurance
Paid time off
401(k)
Competitive salary
Dental insurance
Mitigation & Reconstruction Project Manager
Area: Long Island and NYC Boroughs when necessary
Position Overview
We are seeking an experienced and motivated Hybrid Mitigation Manager / Construction Manager to oversee both mitigation and reconstruction projects from initial loss through final completion. The ideal candidate will have a minimum of five years of project management experience in restoration, mitigation, and/or construction, possess a strong network of qualified subcontractors, and demonstrate exceptional customer service and leadership skills. This role is responsible for driving sales, managing project profitability, ensuring customer satisfaction, and overseeing all phases of restoration and reconstruction work.
Compensation
Competitive Salary
Commission and Incentive Opportunities
Company Vehicle (if applicable)
Benefits Package
Primary Responsibilities
Business Development & Sales
Evaluate, estimate, and sell mitigation and reconstruction projects
Develop and maintain relationships with insurance professionals, property managers, adjusters, and referral sources
Educate customers on restoration and construction services
Obtain customer authorization and agreements on project scope and estimates
Project Management
Identify, document, and manage project scope of work for both mitigation and reconstruction projects
Conduct site inspections and develop project plans, schedules, and budgets
Create and manage job timelines to ensure projects are completed on time and within budget
Monitor job costs, profitability, and project performance
Ensure proper permits are obtained and all work complies with local codes and regulations
Mitigation Operations
Manage water, fire, mold, and specialty mitigation projects
Oversee emergency response efforts and stabilization activities
Ensure proper use of drying equipment, documentation, and moisture monitoring practices
Review project documentation for completeness and accuracy using DryBook and other restoration software platform
Construction Operations
Coordinate and supervise subcontractors, vendors, and internal production crews
Review construction estimates and change orders
Procure materials and ensure timely delivery to job sites
Conduct quality control inspections throughout the project lifecycle
Customer & Client Relations
Maintain consistent communication with customers, insurance carriers, adjusters, consultants, and other stakeholders
Set clear expectations and provide regular project updates
Resolve customer concerns promptly and professionally
Deliver an exceptional customer experience throughout the restoration and reconstruction process
Team Leadership
Mentor and support technicians, project coordinators, and subcontractors
Ensure team adherence to company policies, safety standards, and operational procedures
Participate in recruiting, training, and development of restoration and construction personnel
Qualifications
Minimum 5 years of restoration, mitigation, and/or construction project management experience
Strong working knowledge of water, fire, mold, and reconstruction projects
Proficiency with Xactimate and restoration industry software
Proven estimating and sales experience
Strong network of subcontractors and trade partners
Excellent customer service and relationship-building skills
Strong organizational, leadership, and communication skills
Ability to manage multiple projects simultaneously in a fast-paced environment
High School Diploma or GED required
PMP, WRT, ASD, AMRT, or related industry certifications preferred
Valid Driver's License with a clean driving record
Physical and Work Environment Requirements
Exposure to extreme temperatures and environmental conditions common to restoration projects
Ability to walk, stand, climb, bend, and lift for extended periods
Ability to climb ladders and work at ceiling heights
Ability to lift up to 50 pounds
Frequent driving between job sites, client meetings, and branch locations
Ability to wear required personal protective equipment (PPE)
Preferred Experience
SERVPRO restoration operations
Large Loss project management
Commercial restoration and reconstruction
Insurance claims and carrier communication
Emergency response and disaster recovery services