Benefits:

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Mitigation/Remediation Team Lead

Location: Lynchburg, VA

Reports To: Operations Manager or Mitigation Manager

Position Summary

The Mitigation Team Lead is responsible for leading the Mitigation Team to ensure resources are deployed quickly and effectively so Paul Davis customers receive the highest level of urgent care during property emergencies. This role requires close coordination with other functional leaders across the business to ensure the team consistently delivers extraordinary care while serving people in their time of need.

What You'll Do

Lead crews in the successful performance of water mitigation, mold remediation, environmental services, tarping, board-up, and floor cleaning/re-installation services in accordance with Paul Davis and industry standards

Represent the Paul Davis brand with professionalism and pride

Deliver excellent customer service with focus and dedication

Prepare crews each morning through a team huddle so they're ready to handle the day

Meet clients and adjusters on site to resolve issues and provide professional guidance

Re-inspect job sites for quality control

Serve as the point of contact for customer questions or concerns and resolve them promptly

Maintain clean, properly stocked, and organized trucks and company equipment

Support fellow team members and foster positive working relationships across departments

Be accessible by phone and participate in the on-call schedule as needed

What We Offer

Leadership Development: We grow from the inside. If you're determined and motivated, ask about our leadership development initiative to advance your career and explore new opportunities.

Monthly Cross-Training to build new skills

Flexible Scheduling: We're committed to our team's well-being and work with you to balance personal needs with full-time hours.

Paid Training

Health, Dental, and Vision Insurance plus additional employee benefits

Referral Program

Great Culture and Team Dynamic

Qualifications

Required:

High school diploma or equivalent

Previous leadership experience in restoration, construction, or a related industry

Desire to join a world-class team with a positive attitude

Dedication to customer service

Ability to lead individuals from diverse backgrounds

Fluent in English

Valid driver's license with a clean record

Ability to work nights, weekends, and overtime as needed

Willingness to work in emergency or on-call situations, including evenings, weekends, and holidays

Preferred:

1–3 years leading a team in a restoration environment

IICRC certification or equivalent restoration credential

Xactimate Certified

CoreLogic or Next Gear experience

Proficiency with MICA or similar software

Key Competencies

Current knowledge of mitigation techniques, technologies, equipment, and methods

Strong leadership and motivational skills

Sound judgment and documentation skills

Desire to continually learn and grow

Physical Requirements

Ability to communicate with customers by phone and in person

Ability to lift up to 50 lbs occasionally

Ability to safely operate a company vehicle

Comfort working in enclosed spaces

We support and hire Veterans. Paul Davis is an Equal Opportunity Employer.