Job Description

** NO VISA SPONSORSHIP**

We are seeking a SALES SUPPORT ADMINISTRATOR to join our team in Chesapeake, VA! You will be responsible for helping customers by providing product and service information and resolving technical issues. The successful candidate will be responsible for leading all functions of the sales transaction from quotation to invoice with full Account management responsibility. Purchasing and Inventory management experience with overseas manufacturing sites and US contract warehouse required. Order management, including, but not limited to, creation, shipping, invoicing, issuing certifications, updating and maintaining databases, creating and distributing paperwork packages online in multiple customer EDI sites and SAP. RESPONSIBILITIES:

• Manage and issue customer quarterly contract pricing.

• Set up and maintain customer accounts working with the site controller.

• Process vendor invoicing and work with site account payables.

• Liaise daily with oversees manufacturing, sales associates, and overseas staff.

• Assist customers as requested with orders and shipments, including arranging shipments and providing detailed tracking information.

• Coordinate with overseas manufacturing on customer dictated requirements, customer complaints, returns, and inquiries.

• Arrange, handle and advise on air and ocean shipments of Import and Export with a clear understanding of all regulatory requirements.

• Sales reporting, budget planning, and group presentations.

• Group document and contract controller, responsibilities include, but are not limited to maintaining and keeping in order all files of Contracts, Customer data, Purchase orders, Drawings, Production Part Approval Process (PPAP) packages, Competitor data, Customer correspondence files, databases, International Automotive Task Force (IATF) / ISO documentation and electronic generated forecasting.

• Customer-required site audits and Supplier site training.

• Complete clerical projects and special assignments as required.

• Set up and plan meetings, trade shows, and company functions

• Responsible for maintaining the confidentiality of company proprietary product information.

• Troubleshoot and resolve product issues and concerns

• Document and update customer records based on interactions

• Develop and maintain a knowledge base of the evolving products and services

• Manage database input

• Organize and schedule meetings, trade shows, and company functions

• Prepare reports and deliver presentations

​QUALIFICATIONS:

• 5-10 years previous experience in international customer service, sales administration, or other related experience
• Knowledge of import and export procedures and regulations required i.e., ISF knowledge, invoice creation, inventory management, and order fulfillment
• Proficient in Microsoft Office, Adobe, and SAP
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

MCA IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. MCA MAINTAINS A DRUG-FREE WORKPLACE, AND MAINTENANCE OF THE SAME IS ESSENTIAL TO THE SAFETY OF ITS WORKPLACE AND EMPLOYEES. AS A RESULT, CANDIDATES WILL BE REQUIRED TO UNDERGO A PRE-EMPLOYMENT (POST-OFFER) PHYSICAL AND/OR DRUG TEST SUBJECT TO APPLICABLE LAW.

** NO VISA SPONSORSHIP**

Company Description

Mitsubishi Chemical America, Inc Alumina Fiber Division MAFTECtm Mitsubishi Chemical America, Inc. is the exclusive North American Distributor of MAFTEC tm Polycrystalline Alumina Fiber manufactured by Mitsubishi Chemical Corporation, Japan. Focusing on sales, distribution, and product support in the Automotive Industry and Insulation Market.