Field Service Technician

Multiple locations across the US

Mitsubishi Electric Power Products, Inc.’s (MEPPI) Critical Power Solutions Division (CPSD) is looking for experienced Uninterruptible Power Supply (UPS) Field Service Technicians , Data Center Technicians, and/or qualified individuals who recently separated from Armed Forces to join our growing team. In this exciting role you will perform service support activities, troubleshoot and repair single and three phase uninterruptible power supplies and peripherals to internal and external customers. Schedule technical sales or service support for customers including when there are emergency service calls.

Essential Functions:

• Perform on-site customer service of CPSD products to include start-up service, preventative and remedial maintenance field modification, and testing.
• Provide technical support to internal and external customers, including third party service organizations and end users, via telephone and email.
• Inspect and test returned products and components and systems to determine defects and/or operational status
• Schedule and provide emergency technical support and field service on an on-call basis.
• Work with other CPS departments including Engineering to determine product solutions for improved performance and protection.
• Identify, evaluate and repair routine product failures.
• Support and make recommendations to improve Company policies and procedures.
• Recommend service product offerings for the long term maintenance of the capital investment; e.g., battery upgrades.
• Troubleshoot malfunctions to a board level in an UPS system.
• Troubleshoot and repair UPS system failures with minimal guidance.
• Instruct less experienced technicians on troubleshooting system failures.
• Maintain service records and documentation of services provided.
• Submit accurate expense reports into the Company for reimbursement on a timely manner in accordance with Company policies.

Qualifications:

• Associate's degree in Electrical Electronics or related technical field plus 2-5 years’ experience in troubleshooting and repair of a technical, electrical and/or electronic product or equivalent education and experience.
• Developed knowledge of UPS products, services and peripherals.
• Advanced knowledge and proficiency of mechanical and electronic test equipment.
• Developed verbal and interpersonal skills to communicate with others on all levels, including customers, in a professional manner.
• Developed computer skills with emphasis on MS Office products and MRP/ERP business systems.

Additional Pay Information:

Pay information provided in this job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors.

EOE:

Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status or any other legally protected status. Military Friendly, Veterans are encouraged to apply

About MEPPI:

Headquartered in Warrendale, Pennsylvania, Mitsubishi Electric Power Products, Inc. is a U.S. affiliate of Mitsubishi Electric Corporation of Japan and serves the North American power systems, rail transportation, and large visual display markets with electrical and electronic products, systems and services. The products offered include gas circuit breakers, vacuum circuit breakers, power transformers, gas-insulated substations, power electronics and electricity transmission technologies including high voltage DC, battery energy storage systems, generator services, nuclear power plant control systems, uninterruptible power supplies, rail transportation on-board and wayside equipment, and high-definition LED displays for sports, commercial, and retail installations under the Diamond Vision product offering.

Notice to Agency and Search Firm Representatives: Mitsubishi Electric Power Products, Inc. is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Mitsubishi Electric Power Products, Inc. employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Mitsubishi Electric Power Products, Inc. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Job Type: Full-time

Salary: $36.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call
• Overtime

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road

You should be proficient in:

• Creating Preventive Maintenance Plans
• Electrical Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Experience in a Manufacturing Environment

Salary info:

$36 - $40 / hr