Mobile Crisis Dispatcher

?? Waynesville, NC
?? $17.36 – $19.21 per hour

Be the calm voice in someone’s worst moment.

Appalachian Community Services is seeking a Mobile Crisis Dispatcher to serve as the first point of contact for individuals experiencing mental health or substance use crises. This role is critical to coordinating rapid response efforts and supporting our Behavioral Health Urgent Care team.

If you thrive in fast-paced environments, stay calm under pressure, and want meaningful work that truly makes a difference — this is it.

Key Responsibilities

• Answer and triage incoming crisis calls with empathy and professionalism

• Dispatch Mobile Crisis Team members quickly and accurately

• Provide real-time support and de-escalation to callers

• Register and welcome individuals to Behavioral Health Urgent Care

• Complete insurance verifications and enrollment processes

• Maintain accurate documentation and monitor active crisis cases

• Collaborate with clinicians, EMS, law enforcement, and community partners

Why Join ACS?

• Mission-driven work serving Western North Carolina

• Supportive, team-based environment

• Opportunities for growth within crisis and behavioral health services

• Competitive hourly pay based on education and experience

Final compensation determined by education, licensure, experience, and qualifications.

Qualifications

• Education:
  • High School Diploma
• Experience:
  • Experience in behavioral health, emergency dispatch, medical office, or crisis services preferred
  • Basic computer proficiency, including email and fax.
  • Proficiency with electronic records systems a plus
  • Strong communication and multitasking skills
  • Ability to remain calm and make sound decisions under pressure
  • Detail-oriented with solid documentation skills
  • Ability to work flexible schedules (including evenings, nights, or weekends as needed)
• Other Requirements:
  • Must be 18 years or older

Beyond the engaging work, you'll also benefit from ncgCARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Advancement and Career Development Opportunities

Join a team dedicated to providing responsive, effective, and compassionate care to our communities. Together, we can make a difference—starting with you.

Equal Opportunity Employer: ncgCARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristics. Reasonable accommodations will be provided for qualified individuals as needed. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at hrteam@ncgcare.com.

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.
ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

EEO is the Law

EEO Supplement

E-Verify

Family Medical Leave

Pay Transparency

ncgCARE and all partner affiliates maintain a drug-free workplace.