Job Description
TECHNICAL SUPPORT REPRESENTATIVE– ENTRY LEVEL
Please read the entire job description prior to applying. To be considered for this position, you must include a cover letter and respond to the questions at the bottom of this posting when submitting your resume. This is an entry-level position for 0-2 years of experience.
Mobile Health Consumer (MHC) is a thriving Healthcare IT company that is disrupting workplace-based benefits programs. We provide solutions for employers, benefits partners, and health insurance carriers to support corporate wellness programs, simplify the healthcare system, and engage employees in their health. We combine data, benefit programs, health algorithms, and technology to provide users with a personalized experience to incentivize and guide them to better health while saving money for members, employers, and health plans.
Due to exceptional growth, we are revamping our customer support team and processes. Our new team member will be instrumental in the metamorphosis and implementation of those new processes. This is a full-time, 1st shift position, M-F (excluding holidays), working from home with generous employee benefits.
JOB DUTIES:
- Straddle the technical world of IT and the business side of customer service, strategically addressing end-user needs and creating a positive user experience
- Respond via email to Level 1 and Level 2 end-user support issues related to our mobile apps and website
- Develop subject matter expertise of our software platform and apps by taking initiative to research, isolate and reproduce problems, self-learning, and staying current with new product features and integrations
- Escalate issues when needed to MHC tech leads, engineering staff, product development, account managers, etc.
- Be the voice of our users by providing input to the product development, client services, and engineering teams for enhancements to our platform
- Monitor support issues for trends; be the early-warning system for underlying configuration and production problems that manifest themselves as an end-user problem
- Recommend and implement additional automation and reporting for our Zendesk ticketing system software to streamline and improve customer support
- Assist with product QA, both formal and ad-hoc, as time permits
- Perform data entry or other tasks to support our clients and users, as needed, which may be unrelated to customer support
SKILLS AND QUALIFICATIONS:
- College degree preferred but will consider an applicant who is currently pursuing a degree
- IT problem-solving skills
- Comfortable with technology including various web browsers, apps, mobile devices, and wearables
- Exceptional written communication skills, with a strong aptitude for grammar, spelling, and proper punctuation
- Detail-oriented with the ability to pick up on nuances
- Proactive and flexible in response to working for a constantly changing, fast-paced company and willing to take on new responsibilities as opportunities arise
- Self-motivated and able to master new technologies and concepts via hands-on learning
- Comfortable with data entry, data analysis, and reporting
- Disciplined and able to work remotely from your home; you’ll need a workspace with a reliable internet connection, but we’ll provide you with a computer
- Authorized to work in the US without sponsorship; no third party agencies
- Willing to undergo a background check, in accordance with local law/regulations
PLEASE INCLUDE A COVER LETTER WITH YOUR APPLICATION AND ANSWER THE FOLLOWING QUESTIONS:
- Why do you want to work for Mobile Health Consumer?
- Who is Mobile Health Consumer's CEO?
- Where is Mobile Health Consumer's home office located?
- What is Mobile Health Consumer's Mission?
- Approximately how long has Mobile Health Consumer been in business?
- What was/is your overall college GPA?
- What are your salary requirements?
Visit our website: www.mobilehealthconsumer.com
Company Description
Mobile Health has quickly become one of the largest and fastest-growing digital healthcare SaaS platforms in the US. Our goal is to help our customers make a culture of health simple.