Job Description

Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone customer contacts. Coordinates with all sales channels for retention efforts on the existing customer base. May sell products and services offered by the Company. May help collect past due balances. Processes credit applications and activate service. Maintains appropriate records, prepares required reports, and updates customer accounts. May support and back up the sales and store operations, i.e., take customer payments, over the counter exchanges, programming of handsets, switchboard, etc. Performs other duties as assigned by management.

GENERAL DUTIES

The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

• Answers customer/client requests or inquiries concerning services and products and reports problem areas.
• Utilizes various systems and tools to initiate to assist and service customers.
• Continually maintain a working knowledge of all company products, services, and promotions.
• Make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Administer system functions on all opening, closing, and balancing procedures according to finance guidelines

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

• Perform over-the-counter exchanges of customer defective equipment.
• Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display, and work station.

SPECIAL JOB REQUIREMENTS:

• Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.
• May be required to work at other store locations.

QUALIFICATIONS

• Student Mentality
• Strong Work Ethic
• Great Written and Verbal Communications Skills
• Growth-minded candidates

TRAINING

• Classroom training.
• On-the-job training.
• Paid Training

PAY/BENEFITS

• ​$12-$18/HR (doe) + bonuses
• Weekly Pay
• Travel Opportunity
• Growth Opportunity
• Close-knit team environment!

Provisions listed in these Job Descriptions may be changed or modified by Mocsin Inc. without prior notice at any time, at the Company's sole discretion.

Company Description

Mocsin Inc. is the ultimate marketing team for your business. Our award-winning management training program constantly trains and produces exceedingly capable managers that can bring your company the results you've continuously been looking for. Our focus on customer service first and foremost has brought our clients a level of gratification that no other firm can provide.