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Part-Time e

Moda Works

Part-Time e

Seattle, WA
Part Time
Paid
  • Responsibilities

    Job Description

    POSITION: Part-Time Customer Service Representative

     

    JOB DESCRIPTION:

    MODA Works is looking for a detail-oriented and customer-focused Customer Service Rep to join our growing team. Our Customer Service Rep will assist with daily customer service functions for our 3rd party marketplace on Amazon. He/she/they will primarily be responsible for answering customer emails, resolving customer issues, and handling returns. He/she/they will also assist our team with data entry, spreadsheet preparation, and reporting. This is a flexible schedule job which can be fully remote (we only require that you live in Washington state). We are a team of friendly, creative individuals who love what we do and are passionate about growing and building brands. We’re proud of the inclusive environment we’ve created that encourages us to be ourselves, take risks, and constantly learn new skills. Join us!

     

    QUALIFICATIONS:

    ● College graduate (current college students OK)

    ● Excellent written and verbal communication skills

    ● Basic experience with word processing and spreadsheet software

    ● Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, multi-tasking, attention to detail, time management skills, and handling interruptions appropriately

    ● Analytical problem-solving skills

    ● Ability to work independently and in a team environment exhibiting a strong work ethic and ability to be nimble and resourceful

    ● Self-motivated with a willingness to learn on the job

    JOB DUTIES:

    ● Assisting in day-to-day operations of a seller account on Amazon

    ● Answering customer emails in a timely manner, resolving customer issues, handling return requests

    ● Troubleshooting issues, developing better methods to address customer complaints

    ● Processing customer rebates

    ● Word processing, data entry, spreadsheet preparation, and run reports

     

    Company Description

    We are a full-service 3rd Party Seller on Amazon.com focused on our brands' growth and presence on Amazon. We have a heavy focus on Pet Supplies and work with some of the top brands in the category. We look at all of the brands we work with as a true partnership with a common goal. We currently work with close to 40 brands and growing. As a small fast-growing team, we have a collaborative and friendly work environment where everyone plays an integral part, always willing to help a colleague, and has room to grow/do what they’d like to do. We manage all Amazon needs for our brands including creating Amazon listings, tracking inventory, managing advertising and customer service. As a company, we are eager and excited to assist our partners/brands to get to the next level on Amazon.