Job Description

JOB REQUIREMENTS:

· Responsible for managing all aspects of the Aftermarket Sales process including quoting specific repairs, and maintenance contracts as well as new customer acquisition, dispute resolution and customer retention.

· Make follow-up calls, respond to customer inquiries

· This individual will work closely with the Branch Manager and may at times assist on other projects as assigned.

· Maintain contact with customers before, during and after each sale to ensure customer satisfaction and to ensure responsiveness to customer needs

· Physical demands include daily assigned territory travel to customer locations, branch office and corporate office when necessary.

· BA/BS degree preferred but not required.

· Mechanical aptitude helpful.

· Excellent customer service skills and good organizational skills.

· Must have current driver’s license and clean driving record.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Quoting and selling specific repairs, PMs, and maintenance contracts.

· Ensuring new customer acquisition and retention.

· Resolving customer disputes.

· exceed monthly performance goals.

QUALIFICATIONS AND EXPERIENCE

This is a solution sales role, and the position requires a consultative approach. The ability to retain and acquire business will be dependent upon your listening skills, mechanical aptitude, and the ability to respond to customer issues in a timely fashion that addresses their needs and not simply restating our service and product lines.

The successful candidate should have. S/he should possess a high school diploma, mechanical aptitude, excellent customer service skills and good organizational skills. Computer literacy is required and must include MS Office skills. Must possess a clean driving record and a valid driver’s license.

Modern offers an excellent Work Environment, compensation and benefits plan, Including:

· Work for a 100% Employee Owned Company (ESOP)

· Industry leader in technology

· Company issued laptop and smart phone

· Competitive salary

· Car Plan

· On the job training

· Group medical insurance plan coverage

· Optional Dental and Vision insurance plans

· 401k Savings Plan and Employee Stock Ownership Plan

· Company paid Life insurance, Short & Long-Term Disability insurance

· Paid holidays and Paid Time Off (PTO

Job Type: Full-time

Company Description

Modern Group, Ltd. is one of the nation’s leading equipment distributors, providing sales, leasing, service, parts, training and financing solutions through its forklifts, power systems, construction, and warehouse products businesses. We have branch locations in Pennsylvania, New Jersey, and Maryland. Modern is a 100% Employee-Owned Company committed to excellence on service, sales, parts, and consultation. See the benefit of earning your own shares just through employment in our company stock!