Job Description

SUMMARY:

The Benefits Account Representative provides daily benefits administration services to our clients and their employees. This person will be involved with open enrollment planning, communication, and delivery. This person must have at least 3 years’ experience in benefits administration or a benefits-related field. Our Benefits Account Representative must exhibit a strong work ethic, attention to detail, and flexibility/adaptability in a fast-paced, team environment. He/she will possess excellent customer service skills and be able to travel as needed, sometimes with little notice. Proficiency in the Microsoft Suite and prior use of HRIS/Payroll/Benefits Administration systems is a must. Bilingual Spanish is preferred but not required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide daily benefits administration support to clients
• Planning and communication of benefits open enrollment
• Assist employees with claims and coverage issues
• Track and process new hire eligibility/enrollments and status changes
• Process life event changes
• Research and resolve billing discrepancies
• Process benefits and payroll deduction adjustments
• Create and present benefits presentations and materials
• Understand and communicate compliance with benefits-related regulations such as COBRA, FMLA, and ACA

COMPETENCIES:

• Strong customer service skills
• Excellent verbal and written communication skills
• Team player
• Ability to work independently in a time-sensitive environment
• Strong work ethic, including attendance and punctuality
• Advanced user of Microsoft Word, Excel, PowerPoint and Adobe Acrobat
• Strong attention to detail
• Proactive, takes the initiative
• Prior use of HRIS system
• Strong desire to pursue a career in Human Resources/Benefits

Company Description

Modern HR brings clarity and simplification to the art of human resources, enhancing our Clients' culture and allowing them to focus on business growth and prosperity.