DESKTOP SUPPORT ENGINEER

AMC Modern IT Services isn't your standard MSP. We are focused on PEOPLE and modernizing how businesses utilize technology. We choose to work with clients who are passionate about IT from a wide variety of industries, including non-profit, government, manufacturing, supply chain logistics, sporting entities, to name a few.

We don't just create plans to make an IT change for our clients, we strategically transform businesses through sweeping changes that help business leaders and their most important asset, their people, lead more productive lives.

As a Desktop Support Engineer, you will have the opportunity to help support your colleagues with technical escalations and advisement, and part of your job is to continuously support the client's technology infrastructure and improve your knowledge base of modern and new technologies. We value your opinion and expertise and want to support your growth and development.

EDUCATION, SKILLS & EXPERIENCE:

• Minimum of 6 months related experience in IT field OR in an apple/computer store; experience working in customer service REQUIRED*
• Proven understanding of cyber security measures, such as multi-factor authentication REQUIRED*
• Demonstrated experience of Modern Desktop management, Microsoft MD-100 and MD-101 exam certifications RECOMMENDED
• Proven understanding of DNS, networking, (TCP/IP), routing, firewall & router management REQUIRED*
• Understanding of core concepts around Microsoft 365 Enterprise E5 & Azure Windows Virtual Desktop experience or Microsoft Remote Desktop Services RECOMMENDED
• Demonstrated ability to research unknown or unfamiliar technology and analyze the potential application and present findings and an implementation plan REQUIRED*
• Valid Driver's License and insured Motor Vehicle REQUIRED*

WHO WE ARE:

Our core values are kindness, accountability and curiosity and we live these daily with our colleagues and how we support and train our clients for success. We are passionate about what we do, and love to celebrate our successes together as a team, because that is how we accomplish our goals that ultimately serve our clients.

COMPANY BENEFITS INCLUDE:

Competitive Salary, Health, Vision, and Dental Insurance, 401(K) Plan with company matching, Holiday and Paid Time Off, Laptop, cellphone reimbursement, technology certification reimbursement