TITLE: COFFEE ACCOUNT SUPPORT SPECIALIST       

LOCATION: SAN DIEGO, CA

STATUS: PART-TIME, NON-EXEMPT 

REPORTS TO: COFFEE BUSINESS DEVELOPMENT MANAGER

THE BIG PICTURE

The Coffee Account Support Specialist reports to the Coffee Business Development Manager and is responsible for San Diego coffee sales, account services/training, and related administration tasks. The Coffee Account Support Specialist is responsible for building & maintaining the company's relationships with accounts. This includes but is not limited to initiating sales calls with existing and potential accounts, account training sessions, on-site tastings, demonstrations, and deliveries. The Coffee Account Support Specialist will work with the Coffee Business Development Manager to increase sales by conducting product evaluations and training on-site at Modern Times Coffee Wholesale accounts. They will also coordinate the delivery of cold brew and whole bean coffee orders to San Diego accounts. Candidates must share Modern Times' commitments to quality, safety, business ethics, and continuous innovation.

THE EVERYDAY VIEW

• Ensure that Modern Times Coffee is represented as superior quality coffee in all segments
• Initiate sales call's with existing and potential accounts
• Provide support for San Diego Wholesale Sales and Account Management with account training sessions, on-site tastings, demonstrations, events, deliveries, and site & equipment inspections
• Serve as a contact for matters specific to Modern Times Coffee Wholesale customers' training & quality needs
• Develop & deliver training materials to new and currently existing accounts
• Conduct weekly visits, product evaluations, and training on-site at Modern Times Coffee Wholesale accounts
• Regularly review customer performance, and consult customers on necessary improvements when Modern Times standards are not being met
• Resolve Wholesale customer complaints in a timely and constructive manner
• Assess customer's individual usage needs and interests to best recommend products
• Provide excellent customer service to accounts, prospective and existing
• Provide support for equipment installations and technical service for new and existing accounts
• Interface with consumers and accounts as a representative of the brand
• Ensure thorough coverage of POS material at accounts, and provide additional sales support as needed
• Generate deep brand awareness and positive product passion for Modern Times brands
• Share passion for all things specialty coffee, as well as the ability to taste, describe and evaluate qualities and characteristics
• Continually learn and retain detailed, precise, often scientific, information which you must present in an interesting, fun, and engaging manner to groups of all sizes and levels of specialty coffee knowledge
• Provide timely and accurate post-event reporting and communicate ideas for improved program development 
• Interact in a friendly, enthusiastic, energetic, and outgoing manner with management, clients, and consumers in any setting
• Merchandise existing product and maintain product displays
• Assist the Modern Times team as needed with special projects and other tasks requiring an “all hands on deck” type of collaboration
• Be a team player with the ability to interact with all levels within the organization 
• Adhere to and enforce all applicable local, state, and federal laws, rules, and regulations 
• Other tasks as needed

DESIRED SKILLS AND EXPERIENCE

• Must be 21 years of age or older at the time of application

• Able to pass a post-offer, pre-employment background check, including DMV history

• State Food Handler or ServSafe Certification is required

• Minimum 2-year related work experience required

• Extensive knowledge of and a passion for specialty coffee

• Very strong organizational & communications skills, iron-clad reliability, and consistent follow-up

• Able to stay focused and remain extremely productive while working in the field without direct supervision

• Willingness to regularly work during evenings and weekends

• Knowledge of wholesale distribution and operations

• MS Office proficiency

• Must live in assigned territory area

• Able to grasp new applications and programs

• Strong interpersonal skills and a love for meeting and interacting with people

• Thorough attention to detail and desire to take initiative

• Must adhere to company's policies and procedures

TRAVEL REQUIREMENTS

• Up to 75% travel time may be required

PHYSICAL AND MENTAL REQUIREMENTS

• Able to stand for prolonged periods
• Able to stoop, crawl, twist, turn, lift, kneel, climb ladders and stairs
• Able to regularly lift/carry 44-pound boxes with appropriate technique, equipment, and/or assistance
• Able to regularly twist, turn, kneel, climb, stoop, bend, crawl, lift and carry supplies and equipment weighing up to 75 pounds using appropriate techniques and tools
• Able to lift/move 165 pounds with appropriate equipment and/or assistance
• Able to stand, walk, and be on your feet for prolonged periods 
• Able to drive, stand, walk, kneel, lift and bend required for virtually the entire shift
• Able to balance - pulling product, climb in and out of the truck
• Able to stoop, crawl, twist, turn, lift, kneel, climb ladders and stairs
• Able to read and follow written instructions
• Able to both work and thrive in a high-stress environment that has a quiet to moderate noise level
• Able to safely navigate the tasting room and snack bar areas, including crowded spaces
• Able to work in a factory/production environment that may be loud, slick, humid, cold, and hot
• Able to work in indoor and outdoor environments with moderate noise and occasionally slippery floors
• Able to comply with and enforce all health, safety, and personal hygiene policies and standards

APPLICATIONS ACCEPTED UNTIL THE ROLE HAS BEEN FILLED

EMPLOYEE BENEFITS AND PERKS ELIGIBILITY

• Modern Times is a partially employee-owned company, with 30% of our equity held in an Employee Stock Ownership Plan (ESOP), guaranteeing employees the opportunity to earn equity in the company over time
• Eligible to participate in 401(k)
• Radical beer and coffee perks

ABOUT MODERN TIMES

Modern Times began as a 30bbl production brewery in the Point Loma neighborhood of San Diego. Modern Times is named after a beautifully crazy utopian community founded in 1850, and many of our beers are named after real utopian experiments or mythological utopias. Today, we're distributed throughout California, Nevada, Arizona, Maui, the Pacific Northwest and select international markets. We operate a tasting room at the brewery, as well as in San Diego's North Park community, and opened brewery/restaurant locations in Portland, Los Angeles, and Encinitas in 2018, Santa Barbara and Oakland in 2019, and Anaheim in 2020. We brewed our first batch on May 18th, 2013; our beer went on tap for the first time on June 24th 2013; we held the soft opening for the Lomaland Fermentorium tasting room on August 9th, 2013; and our Grand Opening was September 7th, 2013.

In the summer of 2017, we became California's first-ever employee-owned brewery, with 30% of the company now owned by our employees and the goal of 100% employee ownership in the future. We think that's pretty radical.

LEARN MORE AT WWW.MODERNTIMESBEER.COM

EQUAL EMPLOYMENT OPPORTUNITY

Modern Times Beer strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.