“GREAT WORK ENVIRONMENT AND SUPPORTIVE LEADERSHIP"

“GREAT PLACE GREAT CULTURE”

“GREAT HARDWORKING PEOPLE WHO WORK AS A TEAM”

DO YOU WANT TO WORK IN A FUN AND EXCITING TEAM ATMOSPHERE? WOULD YOU LIKE TO WORK FOR AN ESTABLISHED COMPANY THAT HAS BEEN AROUND FOR 38 YEARS? ARE YOU READY TO TAKE YOUR CAREER TO THE NEXT LEVEL?

Modern HR is a growing and dynamic organization building the future for how businesses handle the complicated role of being an employer. Our culture is one that encourages collaboration and optimization of the team. We pay a competitive pay rate depending on experience. We also offer a generous benefits package, including medical, vision dental, STD,LTD, FSA &HSA, life insurance, an employee assistance program EAP, a 401k plan with generous match with immediate vesting, paid holidays, education reimbursements, referral incentives, performance recognition, company parties, and more. If this sounds like the perfect opportunity for you, apply today!

Today’s HR is searching for a smart motivated individual to take on the role of Software Support Rep. The ideal candidate will have experience working a helpdesk systems, computer software support, and customer service.Must be familiar with handling software (company infrastructure) supported products and services in a timely manner.Ability to implement pre-established processes to maintain functional and productive work environment for all internal technology users of large, well established team and corporation

Software Support Representative

PRIMARY RESPONSIBILITIES INCLUDE

• Providing Software support and willing to learn new technologies.
• Assess via phone and computer software technical issues for internal users
• Apply pre-established methods to resolve or escalate issue to appropriate MIS area
• Act as a liaison between customers and internal support staff
• Maintain communications with customers during the problem resolution process.
• Assist internal technology users via phone and computer-based remote methods to test functionality of infrastructure products and services
• Apply resolution of issues to verify proper functionality for the user's needs
• Implement existing procedures for internal requests regarding products and services via phone and computer-based remote methods to fulfill service requests from internal technology users.
• Assist internal technology users via phone and computer-based remote methods with implementation of standard personal computer practices
• Identify reoccurring issues and inform appropriate IT/MIS areas to evaluate design and issue resolution to minimize productivity impact to internal technology users

QUALIFICATIONS

• Providing technical support through phone and/or email/ in a technical support environment
• Experience supporting databases and/or SQL/CSV/XLS/XML/CSS a plus
• Worked with Document Management Systems, CRM, SharePoint etc.
• Good time management, telephone and customer service skills
• Excellent written and verbal communication skills
• Project management skills a plus
• Experience with supporting people remotely
• Basic knowledge of laptop and desktop hardware
• Training and guidance will be provided on the job