Job Description

There is a contract position available through Modis with one of our top automotive clients as a Remote Call Center Representative based in Auburn Hills, MI. If you are interested in this position, please click APPLY NOW or send your resume directly to hannah.wohlers@modis.com.

DETAILS:

• PAY RATE: $15.22/HOUR
• LENGTH OF CONTRACT: 2 MONTHS, LIKELY TO EXTEND
• CANDIDATE MUST HAVE RELIABLE INTERNET AT HOME

SUMMARY:

The Inbound Advocate provides Audi owners with an elite service experience to drive customer Loyalty. In this role, you will work as “concierge” to develop a relationship and assist customer with every need throughout the customer contact/case. You will work as part of a high energy, innovative team that offers unprecedented service to all Audi owners by providing personalized service via telephone, chat, social media, email and written correspondence. You will work closely with Audi Dealer network to build relationships which foster partnership and communication. The Inbound Advocate will focus on creating lifetime owners, while working to resolve customer concerns and anticipate/facilitate their needs.

QUALIFICATIONS:

• 2 years experience in a Customer Service environment
• Receives great personal satisfaction from being able to exceed our customers’ expectations
• Exhibits bravery to go above and beyond a customer
• Exudes warmth, energy and passion
• Strives every day to provide an exceptional customer experience
• Exceptional written communication skills- must be able to articulate the voice of Audi in various written forms. (Formal Letters, e-mail, Web Chat, Social Media)
• Demonstrate strong conversational skills; must be able to communicate with affluent customer base, corporate business employees and dealer partners
• Must be self-motivated
• Must be able to multi task and meet deadlines
• Strong attention to details
• Ability to work independently, yet be a team player
• Ability to work successfully in a call center environment (sitting, talking with customers in a repetitive, regimented environment for an 8 hour shift)
• Proficient documentation and note taking – must be able to clearly document information from customers and business partners

Company Description

Our focus is on developing a diverse team of people who want to excel. At Modis, we offer careers that span countless domains, projects and challenges across IT, Engineering and Life Sciences. We expect our people to be ambitious. That’s why we entrust them with responsibility, and encourage every colleague to apply their learnings from one discipline to another, so we can innovate together and unlock new ways of working. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records.