Job Description

Hello! I am looking for a Customer Service Representative for my Fortune 500 client, this role will start out remote and then will report on-site once the building reopens or you convert to a full time employee. Key Responsibilities: • Provide clients with a personalized rewarding experience that starts with answering Merchant clients questions as well as understanding each clients unique needs • Work with clients to solve various types technology problems, including: Wi-Fi/network connectivity; hardware and software issues; credit card terminal processing and Point of Sale (POS) integration; Bluetooth devices and cabled printers; with a knowledge around mobile applications, navigation, and downloads • Use resources, technology and problem-solving skills to troubleshoot mobile POS network issues which include tablet and printer connectivity with cabled and wireless LAN and WAN devices • Answer How To quick-fix questions about supported mobile POS software • Take ownership of customer issues through to resolution or escalation while providing accurate and prompt feedback both to the customer and teammates • Follow bank policy and procedures for the proper escalation of unresolved issues to appropriate internal teams • Be the advocate for clients by taking ownership, acting with empathy and connecting clients to solutions that meet their financial goals. • Maintain a high percentage of issue resolution within first customer interaction Required Skills • Positive outlook and keen to learn and develop their skills while contributing to a high performing and enthusiastic team • 1+ years experience in an inbound call center environment and/or a strong technical troubleshooting background. • 1-2 years of experience in Credit Card/Merchant Services industry experience preferred, or • 1-2 years of experience troubleshooting Hardware or Software applications • Excellent interpersonal, written, and oral communication skills. • Strong technical troubleshooting Help Desk experience in a hardware and/or software environment • Ability to collaborate with internal and external partners to resolve complex customer escalations • Ability to solve complex problems through root cause analysis, management by fact and collaboration across a wide population. • Ability to express ideas in a clear and concise manner • Strong consensus building ability with effective conflict resolution and negotiation skills • Ability to meet productivity and performance goals • Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule. • Has the ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections. Top MUST Have: 1. Call center call handling skill 2. Technical troubleshooting aptitude 3. Analytical problem solving Company Description Our focus is on developing a diverse team of people who want to excel. At Modis, we offer careers that span countless domains, projects, and challenges across IT, Engineering, and Life Sciences. We expect our people to be ambitious. That's why we entrust them with responsibility and encourage every colleague to apply their learnings from one discipline to another, so we can innovate together and unlock new ways of working. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records.

Company Description

Our focus is on developing a diverse team of people who want to excel. At Modis, we offer careers that span countless domains, projects, and challenges across IT, Engineering, and Life Sciences. We expect our people to be ambitious. That’s why we entrust them with responsibility and encourage every colleague to apply their learnings from one discipline to another, so we can innovate together and unlock new ways of working.\r\n\r\nEqual Opportunity Employer/Veterans/Disabled \r\nTo read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/ \r\nThe Company will consider qualified applicants with arrest and conviction records.