Job Description

CUSTOMER CARE REPRESENTATIVE

BLOOMINGTON, MN

Currently looking for CUSTOMER CARE REPRESENTATIVES to fill temp-to-hire openings with a manufacturing company located in Bloomington, MN. Interested candidates should preferably have previous 2 + years of Customer Care/Service experience.

Flexibility to work remotely after 6 week training course

RESPONSIBILITIES OF THE CUSTOMER CARE REPRESENTATIVE : 

• Handle up to 80-120 inbound calls/day
• Fulfill stock product orders 
• Collaborate and work closely with sales personnel
• Handle customer inquiries regarding order status, delivery date, etc… 
• Document customer complaints and provide feedback to customer 
• Research and resolve issues regarding mis-shipments, billing, and device history
• Provide internal customer service to sales and manufacturing

REQUIREMENTS OF THE CUSTOMER CARE REPRESENTATIVE: 

• High school diploma or equivalent (College degree preferred)
• Minimum of one year of experience in customer service, sales or account management 
• Excellent telephone etiquette
• Strong communication skills
• Proficient on IBM compatible PC and related Windows software
• Strong organizational skills
• Ability to work in a fast-paced, multitask environment

WHY WORK WITH MOFFAT WORKFORCE? 

• We offer HOLIDAY PAY, PAID TIME OFF & HEALTH INSURANCE
• We offer a competitive REFERRAL BONUS
• We are experts at finding opportunities that align with your talents

SHIFT: MONDAY-FRIDAY 8:00AM-5:00PM OR 9:00AM-6:00PM

The starting salary for this position is $19.00-$21.00 per hour DOE

Company Description

WE ARE OPPORTUNITY FINDERS We get to know your strengths, experience and personality. We find opportunities that align perfectly. And then we support your long-term success. Built to help you win We’re not like other staffing agencies. Our success isn’t based on getting you a job. It’s based on building longstanding relationships that give you the best shot at success.