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Customer Service/Sales

Molly Maid of East Contra Costa and Solano Counties

Customer Service/Sales

Antioch, CA
Full Time
Paid
  • Responsibilities

    As a customer service estimator, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for preparing outside estimates within the scope of work while growing new relationships and cultivating existing relationships. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

    This position is right for you if you are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.

    This is an entry level position. Customer service experience is preferred, but we will train the right person for our customer service estimator position.

    Specific Responsibilities for Entry Level Customer Service Estimator:

    Provide phone and in home estimates to customers

    Follow up with prospective customers by phone and email

    Answer the phone and assist with existing customer’s needs

    Must have excellent time management skills

    Assist office manager with other administrative duties

    Entering customer information into the system

    Book cleaning appointments and estimates

    Meet or exceed sales goals

    Additional duties as assigned

    Cross train with co-workers to provide back up

    Job Requirements:

    MUST BE BI-LINGUAL (Spanish/English)!!!!!!!!

    You must have a valid California driver’s license with safe driving record

    Professional appearance and demeanor.

    Strong written and verbal communication skills

    Detailed -oriented and organized

    Positive attitude, bright and outgoing personality

    Excellent customer service /sales skills

    Must be computer literate (knowledge of Word, Excel and Outlook a plus)

    Self motivation

    Team player who can work independently

    Base pay with bonuses: $37,000 - $50,000.Company car provided during work hoursIRA with company matchPaid vacation after 1 yearPerformance bonuses

    We are actively interviewing for the customer service estimator position - Apply today and our hiring manager will follow up!

    <p class="disclaimer"><span style="font-size: 8pt;">*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.</span></p>