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Customer Service Representative

Molly Maid of East Contra Costa and Solano Counties

Customer Service Representative

Antioch, CA
Full Time
  • Responsibilities

    As the Customer Service Rep, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for preparing estimates within the scope of work while growing new relationships and cultivating existing relationships. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

    This position is right for you if you are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.

    Specific Responsibilities:

    Receive incoming calls in professional and courteous manner

    Schedule estimates & cleans

    Perform marketing functions to sell additional work and earn business

    Return customer calls, respond to customer complaints, and resolve breakage issues

    Perform administrative functions including data entry, payment processing, and supply inventory

    Perform other duties as needed which may include cross-training in related positions

    Meet or exceed quarterly and annual goals

    Meet with customers to estimate cost of jobs and services

    Follow up with prospective customers by phone or email

    Prepare accurate reports in regards to customer estimate sheets, and customer follow-up

    Inventory and order estimating supplies

    Seek to continuously develop as a sales professional

    Job Requirements:

    Minimum two years admin experience

    Strong written and verbal communication skills

    Detail-oriented with strong data entry skills

    Positive Attitude

    Team player who can work independently

    Professional appearance and personality

    Bilingual English and Spanish Skills

    Benefits: Benefits package varies by location

    We are actively interviewing for this position - Apply today and our hiring manager will follow-up!


    Molly Maid LLC is the franchisor of the Molly Maid® franchised system. Each Molly Maid® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Molly Maid LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Molly Maid LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.


    I acknowledge that each independent Molly Maid® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Molly Maid LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Molly Maid LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.